Job Description
THIS POSITION REQUIRES A DEPARTMENT OF DEFENSE INTERIM SECRET OR SECRET CLEARANCE.
THIS POSITION ALSO REQUIRES A COMPTIA SECURITY+ CE CERTIFICATION.
PLEASE DO NOT APPLY IF YOU DON'T HAVE A SECRET CLEARANCE AND A SECURITY+ CE CERTIFICATION.
cFocus Software is seeking Help Desk Analysts to support our Tier 1 Help Desk for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX:
Required Qualifications:
- SECRET or Interim SECRET security clearance
- Active CompTIA Security+ ce certification or any certification that satisfies DoD 8570.01-M Information Assurance Technical (IAT) Level I requirements
- 2 yrs. customer support experience
- Must be willing to obtain (or already have) at least 1 Windows or Microsoft Office training certificate
Desired Qualifications:
- 2 years of IT Help Desk experience
- Experience with Remedy Service Management
- Experience/Understanding of ITIL
The Help Desk Analyst position performs the following actions:
- Answers Tier 1 Help Desk calls/emails/etc. and utilizes automated incident tracking system to record, track, and resolve or escalate work orders. Provides deskside support, assists users during briefings and events.
- Configure, diagnose, reload, utilize troubleshoot and repair devices (Windows/Apple laptops, desktops, smart phones, tablets, printers, peripheral devices etc.), Army Gold Master approved software, DoD/NORTHCOM Enterprise products, Global Video System (GVS) and other ARNORTH collaboration devices, Cisco VPN, Active Directory, collaborative tools, OS images, etc. Implements ITIL Incident Management processes.
- Utilize remote tools to connect to remote desktops. Applications include SCCM, and/or DameWare.
- Deploy ARNORTH G6 approved baseline images.
- Support user moves and changes, hardware/software deployments.
At cFocus Software, we take good care of our employees!! We offer a generous benefits package including:
- 3 weeks of paid leave
- 401(k) with 4% employer match
- Medical/Dental/Vision insurance coverage
- Life/Long Term/Short Term Disability Insurance
- Annual training
- Spot bonuses, generous Xmas party gifts
In response to COVID-19: Please note we are actively hiring during this time. We are able to offer a virtual interview process to ensure potential candidates will remain safe.
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