Technical Support Engineer
At Cleo, we make doing business easy! Cleo is an established software
company with a start-up feel. We have awesome products, which go hand
in hand with our awesome culture! We are devoted to our people and pride
ourselves on creating a fun, laid-back, but fast-paced work
environment. Not only do we work hard, we play hard. We have a passion
for all things nerdy and hire like-minded people who aren’t afraid to
think outside of the box.
Cleo is looking for sharp, analytical, and dedicated problem solvers to
join our Technical Support team. Ideal candidates are team-oriented,
possess a strong technical aptitude and are able to work well in a
fast-paced environment. Join Cleo and be awesome!
Your Day
- Troubleshoot and develop technical solutions related to software and
setup errors for customers including, installation and
configuration, communications, operating system, workflow and
mapping problems or questions
- Create and carry out test scenarios to duplicate identified problems
- Create workaround procedures when standard procedures have failed
and ensure issues are resolved in a timely fashion
- Escalate urgent problems requiring more in-depth knowledge to the
Tier 2 engineers
- Promote and maintain excellent customer service by building customer
confidence and meeting their needs.
Must Haves
- Associates Degree in Computer Science, Programming, or related
field; Bachelor’s Degree preferred
- Experience providing top tier customer service in a professional
environment
- Experience working with translation software, Windows, Linux/Unix,
or IBM proficiency, and knowledge of EDI and/or Data Transformation
- Ability to travel nationally and internationally (>10%)
- Excellent verbal and written communication skills
Cleo is proud to be an Equal Opportunity Employer m/f/d/v.