Job Description

We are seeking a Customer Service expert to join our team evenings and weekends!

You will be responsible for helping customers by providing product and service information and completing changes requested on their existing bookings. Cruisesit.com a Division of CruiseOne is currently looking for an energetic, and dynamic customer service representative with open availability for a fast-paced travel agency specializing in cruise sales.

Cruisesit.com customer service agents help individuals that are currently booked with our agency.

They assist with payments, general inquiries, data entry, and support for the travel agents as well as management.

We are looking for a multitasker ready to jump in the fast paced and exciting environment that is the cruise industry with outstanding customer service and analytical skills, experience in the travel and tourism industry as well as the ability to problem solve with ease.

This is a work from home position RESPONSIBILITIES:

• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Provide support through complex modifications to previously booked reservations
• Focus on problem resolution with attention to detail and documentation to decrease errors and maintain profitability
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in cruise line customer service, or other related fields
• Ability to work well independently as well as being a team player
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to use Microsoft Office and Google Docs at an intermediate level
• Must be a resident of Florida

We are looking for individuals with good typing and customer service skills. All customer services are provided to our customers over telephone or email. No sales calls. The positions are available for work from home, between the business hours of M-F 9am-9pm est and on the weekends 9am-7pm. EST

Job Types: Full-time

Pay: From $15.00 per hour

Schedule: 8 hour shift

Experience:

Customer service: 1 year (Preferred)

Company Description

We are a CruiseOne franchise that has been awarded #1 is sales the past 4 years are we are determined to continue to be #1. This a great time to join a company that is busier than ever with the pent-up demand for Cruising and that truly cares about a team environment. www.cruisesit.com. We provide excellent customer service to our clients and are looking for the right candidates to join our Cruises It family.