Job Description

Internal Job Description Required.

JOB DESCRIPTION:

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

JOB RESPONSIBILITIES:

Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.

Respond promptly with correct grammar and punctuation in verbal and written communications

Use resources to answer questions and resolve concerns promptly and courteously

Follow-up on customer services issues

Capture customer feedback

Identify and track/code contact types

Attend necessary trainings

Upsell and inform customers about promotions and products

Help with special projects as needed

Adhere to schedule and meet other department performance standards

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job:

-This position operates in an office environment that may include exposure to stationary -positions and computer blue light for extended periods of time

-Ability to work under pressure, including during peak seasons

JOB QUALIFICATIONS:

Excellent communication skills

Strong typing and computer abilities

Ability to type 60 words per minute, preferred

Knowledge of proper grammar, punctuation, and impressive spelling

Organized and detail-oriented

Ability to follow instructions, policies, and procedures

Works well with others

Proactive while assisting others

Ability to communicate effectively with others in a respectful and professional manner

Ability to communicate by reading, writing, recording, receiving, and sending communications

Previous customer service experience, preferred

Desire to move up and grow with dōTERRA, preferred

JOB DESCRIPTION:

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

JOB RESPONSIBILITIES:

· Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.

· Respond promptly with correct grammar and punctuation in verbal and written communications

· Use resources to answer questions and resolve concerns promptly and courteously

· Follow-up on customer services issues

· Capture customer feedback

· Identify and track/code contact types

· Attend necessary trainings

· Upsell and inform customers about promotions and products

· Help with special projects as needed

· Adhere to schedule and meet other department performance standards

· The physical demands described here are representative of those that must be met by an employee to    successfully perform the essential job functions of this job:

-This position operates in an office environment that may include exposure to stationary -positions and computer blue light for extended periods of time

-Ability to work under pressure, including during peak seasons

JOB QUALIFICATIONS:

· Excellent communication skills

· Strong typing and computer abilities

· Ability to type 60 words per minute, preferred

· Knowledge of proper grammar, punctuation, and impressive spelling

· Organized and detail-oriented

· Ability to follow instructions, policies, and procedures

· Works well with others

· Proactive while assisting others

·Ability to communicate effectively with others in a respectful and professional manner

·Ability to communicate by reading, writing, recording, receiving, and sending communications

· Previous customer service experience, preferred

· Desire to move up and grow with dōTERRA, preferred

Company Description

As the verified leader in the Global Aromatherapy and Essential Oils market, doTERRA hires the most talented and knowledgeable individuals for our teams. From research scientists to designers, we are looking for people eager to make their mark on a rapidly expanding company with a culture of giving at its core. We recognize that our employees choose to invest part of their time with us, and we want them to feel like we are investing in them as well. With a strong family-centered culture and a state-of-the-art campus that includes a cafeteria, fitness center, employee health clinic, childcare facilities, and nature park, doTERRA makes the joy, growth, and development of each employee a top priority.