Job Description

•           Manage large amounts of incoming calls

•           Identify and assess customers’ needs to achieve satisfaction

•           Build sustainable relationships and trust with customer accounts through open and interactive communication

•           Provide accurate, valid and complete information by using the right methods/tools

•           Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

•           Keep records of customer interactions, process customer accounts and file documents

•           Follow communication procedures, guidelines and policies

•           Take the extra mile to engage customers

Requirements

•           Proven customer support experience or experience as a Client Service Representative

•           Strong phone contact handling skills and active listening

•           Customer orientation and ability to adapt/respond to different types of characters

•           Excellent communication and presentation skills

•           Ability to multi-task, prioritize, and manage time effectively

•           High school degree

Company Description

E-Solutions Inc. is a 15 year old company having 15 Global Offices across 5 Nations and with more than 1000+ IT & Software professionals. Working on cutting edge technologies, we are serving 100+ Fortune2000 companies globally. Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.