Job Description

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE CLIENT LOCATION: MESA, AZ AND SCOTTSDALE, AZ PERMANENT FTE ROLE

WORK HOURS SHOULD BE AFTERNOON/EVENING AND OVERNIGHT SHIFTS (INCLUDING NIGHTS, WEEKENDS, HOLIDAYS, ETC.)

INTERVIEW WILL BE CONDUCTED IN OUR OFFICE LOCATED AT 1130 NORTH ALMA SCHOOL RD., SUITE 300 MESA, AZ 85201 

TENTATIVE START DATES ARE: 08/22, 08/29, 09/12, 09/19, 09/26

REQUIRED:

· 0 to 2 years of customer service experience

· Experience working for a Ride sharing service / car company a plus

· Ease adapting to new operating systems or applications

· Experience/ Knowledge of answering incoming ride related phone calls

· Ability to coordinate and work with emergency response teams for emergency-based assistance

Role & Responsibilities

· Provide guidance and support to passengers via phone, chat, and email concerning procedures, billing, destination concerns, etc.

· Follow standard operating procedures and maintain up to date knowledge of new processes

· Accurately log details of a case, using concise and clear language that align with voice across all channels

· Escalate issues to the appropriate channel as they arise

· Monitor user interactions and prioritize inquiries through our internal CRM system

· Study and complete new trainings and knowledge checks in a timely manner

· Work in time-sensitive situations under pressure in a user-focused environment

· Meet internal metrics such as quality, performance SLAs and shift adherence

Company Description

E-Solutions Inc. is a 15-year-old company having 15 Global Offices across 5 Nations and with more than 1000+ IT & Software professionals. Working on cutting-edge technologies, we are serving 100+ Fortune2000 companies globally. Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.