Job Description

CLIENT ENGAGEMENT MANAGER

LOCATION:         Austin/Phoenix/Chicago/Denver

TYPE:                Full-time

EXPERIENCE:     Strong experience client management and engagements

EDUCATION:      Bachelor’s Degree, MBA preferred

DEPARTMENT:    Digital

We are conducting a search for an entrepreneurial, highly motivated and relational Client Engagement Manager with a heavy focus on B2B/MRO industry with experience in Product management, CRO, Pricing, business intelligence/business insights and decision sciences. 

WHAT YOU’LL DO:

Our success is based on close, on-site collaborating with our clients.  The Client Engagement Manager will manage the key relationship for primary US clients in B2B/MRO vertical. This involves leading client engagements and strategy primarily in the areas of Product Data Management, Analytics, Competitive Intelligence, Customer Experience, Content, SEO, Site Search, and CRM campaigns.

Lead client engagement accounts in B2B & MRO vertical.  Typical engagements include Product Data Management, Conversion rate optimization, Digital marketing, Campaigns management, Competitive Intelligence, Customer and campaign analytics, content operations, pricing analysis and personalization

Support the eClerx business development, execution and senior management globally to anticipate and identify new opportunities and service areas

• Develop and maintain active relationships with key stakeholders throughout the engagement portfolio
• Closely work with offshore operations team to manage issues/risks and delivery excellence
• Responsible for portfolio revenue targets and growth through developing new relationships, as well as identifying new opportunities to match service capabilities with client needs
• Work closely with product leads to identify opportunities in the accounts and pursue the same for closure  
• Manage project proposals, timelines and deliverables for engagements from proposal through implementation in conjunction with the services team
• Contribute to the development of the B2B/MRO vertical at eClerx

WHAT WE ARE LOOKING FOR:

_                                 _

• Bachelors degree required, MBA is preferred
• Prior experience in eCommerce or B2B/MRO vertical is preferred
• Substantial experience in client management and engagements, selling services & products, account management, consulting services delivery, business intelligence, data warehousing or similar business areas
• Exceptional interpersonal and relationship building skills - ability to network and earn client confidence and trust
• Highly motivated, resourceful and adaptable. Must enjoy constantly learning and tacking new challenges
• Strong domain knowledge of areas such as Product Data Management, CRO, Digital marketing, business insights/business intelligence, including business performance reporting, predictive analytics, web analytics platforms, CRM platforms, channel and vendor analysis, forecasting, data warehousing, data marts, data mining, competitive pricing and analysis, etc.
• PREFERRED: Strong skills and experiences in B2B/MRO space with Product Data Management, Analytics or Pricing or Marketing
• Applicants must have the right work in US

ABOUT ECLERX DIGITAL 

ECLERX DIGITAL is a division of eClerx Services which is a publicly traded company for 10+ years on the India stock exchanges. We employ over 9,500 employees globally, have sales offices in New York, Silicon Valley, Austin, Chicago, London, Milan, Paris, Hamburg and Singapore and is supported by operations centres in India and Thailand.

eClerx Digital powers the leading global brands digital channels with our four key solutions:

• Creative focuses on large scale post production up to cutting edge CGI; we provide creative production services to support all ATL & BTL creative assets managed through our FLUiiD4 marketing workflow solution
• Commerce & Campaigns focuses on our clients’ omni-channel digital operations, including web operations, conversion rate optimization, site merchandising & eCommerce operations, campaign operations, and system re-platforming
• Analytics, Insights & Reporting focuses on the full spectrum of data analysis from web and social analytics to more advanced predictive analytics and big data all underpinned by a strong business intelligence and visualization team
• Data Management focuses on all facets of data acquisition, integration, normalization, and quality across all data sets (customer, product, supplier, partner, sales, transactional, etc.), as well as Master Data Management and data governance/stewardship

ECLERX DIGITAL is a division of eClerx Services which is a publicly traded company for 10+ years on the India stock exchanges. We employ over 9,500 employees globally, have sales offices in New York, Silicon Valley, Austin, Chicago, London, Milan, Paris, Hamburg and Singapore and is supported by operations centres in India and Thailand.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

eClerx is committed to protecting and safeguarding your personal data. Please find our policy here.

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