This is a position in a small but growing skincare and wellness focused eCommerce company located in Ladson (Summerville), SC. The position requires a high-energy, versatile candidate who is eager to learn and perform in multiple aspects of the business, including marketing, reporting and customer service. This position reports to the Chief Operating Officer.

Medaltus, LLC is a privately owned and operated eCommerce and Logistics company, specializing in sales and ecommerce fulfillment services for beauty and wellness brands.

Responsibilities include:

• Receive and respond to inbound calls and live chats ranging from customer order status to product suggestions from both consumers and business / wholesale customers.
• Manage product and seller reviews.
• Answer customer email inquiries to include brand partner and Amazon Seller Central customer inquiries.
• Assist with managing product return reconciliation.
• Input data into business support technology systems.
• Manage Amazon case logs, ensuring timely resolution by staying on top of open cases and thinking outside the box to find effective solutions
• Assist graphic design team with image uploads/updates
• Provide support with various tasks assigned by marketing /operations teams
• Administrative responsibilities include: managing office supply inventory and orders, coordinating team luncheons, scheduling meetings, and performing various other administrative tasks to support day-to-day business operations.
• Cross trained in warehouse to assist in order fulfillment when/if needed.
• Providing support with travel arrangements and itineraries when needed
• Preparing and formatting reports, presentations, and other business documents

The ideal candidate:

• Is reliable and accountable
• Shows up to work each day with a positive attitude
• Is a quick and eager learner
• Organized and able to manage multiple projects
• Works autonomously
• Possesses strong verbal and writing skills
• Strong foundation of basic computer skills (Microsoft Office, etc)

Additional benefit if candidate has:

• eCommerce experience
• Experience working on Shopify-based websites
• Experience navigating customer service software
• Experience with Amazon's Seller portal
• Skincare/esthetic knowledge

Stuff you should know:

• This is a full-time position, expecting 5 days/week upon hire (Mon-Fri from 9am-5pm)
• Paid via direct-deposit bi-weekly
• Paid Holiday, Healthcare, 401k Benefits available
• Wage depends on experience
• We have fun at work
• You will get occasional product freebies