Salary: $50,000 - $60,000 Annual Salary

Location: In-person in Bonita Springs, FL.

This is not a remote position.

About eDist

Celebrating over 50 years of innovation and excellence, eDist stands as a leading distributor of cutting-edge A.I. powered voice technology solutions and SaaS software, powered by our unique proprietary PaaS platform. With a legacy marked by growth and self-funding, we pride ourselves on being the premier sales organization for Speech Solutions across North America. At eDist, our commitment to excellence is unwavering, ensuring that we deliver unparalleled products and services while embodying our core values of amplifying value, continuous improvement, and integrity.

Position Overview

As a Client Success Specialist at the eDist office in Bonita Springs, you will be pivotal in providing exceptional technical support and service to both our internal team and external clients. In this role, you will address and resolve technical issues, enhancing user satisfaction and maintaining eDist’s reputation for service excellence. This position is ideal for those eager to apply their technical skills to make a significant impact, improve support processes, and work collaboratively within a dynamic and supportive environment. Your contributions will directly influence our operational efficiency and customer satisfaction, embodying eDist's commitment to continuous improvement and excellence.

Key Responsibilities

• Deliver technical support for software, hardware, and network issues to both internal employees and external clients
• Manage service desk inquiries, prioritizing timely resolutions to maintain high client satisfaction
• Maintain organized ticket queues, documenting all customer interactions and troubleshooting steps
• Keep clients and team members informed about the status of their issues, ensuring clear and continuous communication
• Document solutions and internal procedures, contributing to the improvement of our knowledge base
• Adhere to eDist’s security and privacy policies, ensuring the protection of all client and company data
• Develop comprehensive knowledge of our key systems to offer expert advice and support, enhancing client trust and success
• Identify and escalate complex issues as needed, sharing insights with the team to expand collective expertise and refine solutions
• Proactively engage with clients to improve their satisfaction and usage efficiency
• Accurately log all client interactions in HubSpot, ensuring a reliable record for future reference and continuous improvement in service delivery

Qualifications

• Strong proficiency in IT support fundamentals, with hands-on experience in troubleshooting within Windows environments, Microsoft 365, and network issues
• Familiarity with operating systems, virtualization, networking, and cybersecurity principles
• Skill in using scripting, automation tools, and Microsoft Office Suite
• Outstanding problem-solving, analytical, and communication skills
• Ability to effectively work independently and as part of a team, managing multiple priorities
• A dedicated learner, eager to advance in the fields of IT and client support
• CompTIA A+ & MSP Helpdesk or equivalent experience required

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Schedule**

Full-time, Monday to Friday 9 a.m. – 6 p.m.

Physical Requirements

• Prolonged periods sitting or standing at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Able to travel as needed

Compensation and Benefits

We take pride in our work and believe in rewarding our team members in addition to offering a full range of benefits: comprehensive healthcare benefits, dental, vision, life, PTO, 401 (k) with company match, and vibrant company culture. Competitive salary is commensurate with experience.

Offers of employment are contingent upon a satisfactory background check.

eDist is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.