eGourmet Solutions is a National Logistics and eCommerce Fulfillment company specializing in frozen, refrigerated and dry perishable goods. We’re looking for a Client Service Associate to join our team in our Kansas City Headquarter Warehouse. We’re looking for someone who thrives in a fast-paced environment and has a positive, confidant and can-do spirit.
eGourmet Solutions offers competitive benefits package, generous vacation, competitive salary and the professional challenge of a lifetime.
THE CLIENT SERVICES ASSOCIATE IS RESPONSIBLE FOR ENSURING THAT OUR CLIENTS’ NEEDS ARE MET AND EXCEED.
JOB DUTIES:
- Process orders, upload tracking, troubleshoot order issues
- VIP Verifications and sign off
- Matching/Sorting orders
- Assisting with additional client projects or requests (Mass upgrades, status reviews, dead tracking…)
- Ensure SOP’s are followed at all time
- Scanning and/or filing paperwork
- Assisting with receiving tasks
- Assisting with JIRA tickets as needed
- Engage in other administrative tasks
EXPECTATIONS:
- Provide client support services in accurate and timely fashion
- Maintain high level of professionalism and competence in every client interaction
- Build positive and productive relationships with clients
- Analyze and resolve service issues promptly
- Inform management about complex client issues and resolutions
- Maintain client focused working environment for team
- Work in compliance with company policies and procedures
- Utilize effective problem solving and time management skills in client service operations
- Assist in risk assessment and mitigation activities
- Develop process improvements to enhance service efficiency and effectiveness
JOB QUALIFICATIONS:
- Detail oriented
- Proficient in Microsoft Office Suite (Intermediate excel skills)
- Adaptability in their work environment
- Working knowledge of IT equipment
- Ability to follow through and proactively think of possible issues
- Ability to exercise tact and good interpersonal skills
- Professional written and verbal skills
- Ability to multi-task and prioritize
- Experience fostering and managing relationships with clients
- Engaging and articulate presentation skills
- Can type 50-60 WPM
$15-$17 per hour or commensurate with experience