Job Description
Position Title: Client Success Manager
FLSA Status: Exempt
Position Type: Full-Time
Department Name: Client Success
Supervisor’s Title: VP, Client Success
Why eSub?
If you're bold in your pursuits and passionate about change, then this might be the environment for you! eSUB provides world class, venture backed SaaS and mobile project management solutions to the skilled trades that build projects like the Freedom Towers, airports, major ballparks and tech campuses of the world. If you desire to be mentored by proven executives and collaborate with connected teams, consider joining our team.
Purpose of position:
eSUB is looking for a highly motivated, success driven Customer Success Manager to own a portfolio of existing clients. The Customer Success Manger monitors and manages a client’s success throughout their lifecycle. Actively reaching out to clients and reviewing activity metrics will be the foundation of a successful Client Success Manger. The Client Success Manager will work hand in hand with, Trainers, Support, and Account Management to ensure the success of our clients.
Essential Functions:
Ensuring client’s realize subscription value and maximize its usage
Educating client’s on new and additional products
Developing meaningful customer relationships
Championing their customer’s within eSUB
Preferred Education and Experience:
Strong problem solving and team building experience
Salesforce.com experience is a plus
2-5 years in a Customer Success/Service
SaaS experience
Bachelor’s degree or equivalent
Personal and Professional Characteristics:
The candidate must possess a "passion for excelling", and demonstrate it daily
Outgoing personality with excellent phone and email skills
You’re a team player, you help others when you can, and ask for help when you need it
Have a professional demeanor and are polished communication skills
Outgoing personality with excellent phone, email and communication skills
Supervisory Responsibility:
This position has no supervisor responsibility
Work Environment:
This position is a 100% remote position and requires the individual to work virtually from their home.
Physical Demands:
Talking/Hearing Over Phone & In Person 50%
Sitting 90%
Frequent Alpha/Numeric Keyboarding 90%
Ability to View Computer Monitor 90%
Take Notes in Written Form 10%
Position Type/Expected Hours of Work:
This is a full-time position. Days of work are Monday through Friday. Our teams core hours are 10am to 3pm with flexibility to arrive before or after rush hour as you prefer. Occasional evening and weekend work may be required as job duties demand.
Travel
This position requires no regular travel. Travel will be on an on demand basis as may be needed for training purposes.
Additional Eligibility Qualifications:
Must submit to a background check as a contingency for the position.
Work Authorization/Security Clearance (if applicable):
Must be authorized to work in the United States. Each candidate is required to comply with federal and local laws and authorization will be checked through E-verify.
AAP/EEO Statement:
eSUB, Inc prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Company Description
If you're bold in your pursuits and passionate about change, then this might be the environment for you! eSUB provides world class, venture backed SaaS and mobile project management solutions to the skilled trades that build projects like the Freedom Towers, airports, major ballparks and tech campuses of the world. If you desire to be mentored by proven executives and collaborate with connected teams, consider joining our team.