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AZDOR - Taxpayer Services - Analyst - eServices Management Analyst 2

THIS IS NOT AN IT POSITION, IT IS ADMIN/MANAGEMENT ROLE WITH TECHNICAL PROFICIENCY

Position Summary:

The eServices Management Analyst 3 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division.

Serves as a liaison between ADOR’s Information Technology Section and both software vendors and internal business users.

Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries.

Compiles regular reports. May perform difficult, complex, and/or specialized management studies, and plan or coordinate projects.

Knowledge/Understanding

● Knowledge of principles and practices of public administration with emphasis on effective planning,

organization, and management;

● Knowledge of contemporary business methods, procedures, and practices;

● Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies

● Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities

Skills

● Effective verbal, written, and listening communication skills

● Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations

● Effective interpersonal skills and demeanor

● Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.

Required Skills

Minimum of three (3) years management analysis experience

Extensible Markup Language (XML) experience

Analysis of technology and information systems

Quality Assurance testing experience

SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience

Azure DevOps experience

Preferred Skills

Bachelor’s degree in business, computer information systems, or related field

One or more years of experience in tax related service and administration

Flexible work from home options available.