Job Description

Do you have benefits administration configuration and support experience with BSWIFT? Keep reading if you're looking to take the next step in your career.

AT $60K BASE SALARY PLUS QUARTERLY PROFIT SHARE (WITH NO CAP) OFF OF THE BLOCK OF BUSINESS YOU MANAGE, YOUR GROWTH POTENTIAL IS UNLIMITED.

IF YOU'RE SOMEONE WHO...

• Radiates positivity
• Never settles for mediocrity
• Thrives under pressure
• Creates order out of chaos
• Is all about getting sh*t done

...THEN WE WANT YOU TO BE A PART OF OUR GROWING TEAM.

THE POSITION:

The Account Manager is responsible for the implementation, renewal, and ongoing support of the bswift benefits administration platform for a dedicated block of clients. This position requires solution-oriented account management, along with the ability to resolve client issues and concerns expeditiously with a perceived effortless experience on the client's part. You will work closely with our clients and broker partners, forming long-term relationships while managing all aspects of the account to achieve exceptional results for clients as well as the company.

We are known for giving our clients THE best experience in the industry, and your position is vital to breathing life into our brand with every encounter.

Here's what we'll expect from you:

• Manage and provide technical guidance through the bswift implementation and renewal processes for new and existing clients, in which you will hold weekly conference calls, assume project management duties, and oversee the system configuration and quality assurance testing
• Serve as a point of escalation and subject matter expert for a dedicated block of clients, managing client expectations and providing ongoing support of the platform
• Provide open communication to clients in a pleasant, professional manner with a can-do attitude
• Respond to all client inquiries, issues, questions, and requests in a timely manner while maintaining accountability and consistent follow-through
• Troubleshoot and resolve system issues, performing root cause analysis and effectively communicating solutions to clients; ability to leverage research to find resolution
• Prepare and conduct technical/product presentations, demonstrations and trainings (such as open enrollment demos for new/changing plans, release functionality changes, training administrative users)
• Initiate ongoing and enhanced usage of key service features to promote client education and satisfaction
• Follow proper documentation and recordkeeping protocols within CRM and other platforms; monitors all assigned cases to ensure quality standards are met
• Contribute to internal development and writing of processes and procedures related to the implementation, renewal, and ongoing support of platform; share new ideas and client needs with ebm teams throughout all phases of client lifecycle
• Coach and mentor other team members

ABOUT YOU:

• Experience implementing and supporting the BSWIFT benefits administration platform
• Minimum 2 years' experience in the employee benefits industry
• Proficient in Excel (VLOOKUP, pivot tables, basic functionality)
• Strong analytical and problem-solving skills
• Detail oriented self-starter with proven time management and organizational skills
• Fast learner with the ability to work independently and effectively collaborate
• Must possess a passion for teamwork, client service, and reaching business results through problem solving
• Bachelor's Degree OR equivalent combination of education and experience

A LITTLE ABOUT US:

At ebm, everyone gives 110% - we live by our motto: "Technology is only as good as the TEAM that is behind it" and our Core Values:

• All in - Be all in or get all out
• Own it - Take control of your destiny
• Nothing impossible - Everything is figureoutable
• Forward momentum - Keep moving forward
• No BS - Keep it real
• Positive vibes only - Radiate positivity

As a leading benefits technology provider nationwide, we partner with insurance brokers, consultants & carriers to deliver employers with cloud-based technology solutions and outsourcing services that streamline their benefits administration, HR & compliance processes. With a focus on solving challenges and a commitment to client service, we strive to provide each of our clients with a personalized experience that consistently exceeds expectations. To learn more about our company, please visit www.getebm.com.

WHY WORK HERE?

• Skip the commute & work in your pj's (if you're into that). This is a remote position if you aren't local to CT.
• Competitive salary with bonus potential
• Comprehensive benefits package Medical, Dental, Vision, HSA, Basic Life/AD&D
• 401k program with company match
• PTO 15 days annually

NEXT STEPS:

After submitting your resume, you will be contacted to take part in our 3-step candidate selection process.

1. Phone screen
2. Assessment test
3. Virtual Video Interview via Zoom

JOB TYPE: Full-Time

SALARY: $60k

BONUSES: Yes

COMMISSION: Yes

HOURS: M-F 8:30am-5pm

Applicants must be legally authorized for employment in the United States. We do not provide sponsorship for H1B work visas.

JOB POSTED BY APPLICANTPRO