ECOMAIDS of Mission Viejo-Lake Forest-East IrvineWe are a new franchise in South Orange County and we are looking for awesome people to join our team!Our mission is to provide our clients peace of mind by our commitment to using only green cleaning methods and products.

By focusing on quality, consistency and integrity, we offer the value of time and a healthy lifestyle without compromise.

We believe that happy employees create happy customers and lasting relationships.

Position Overview This is a high impact, customer and field facing position. We are seeking a person who enjoys providing exceptional service by delighting our customers and employees and who demonstrates a desire to grow within the business. This person will thrive in the culture of our organization while demonstrating our core values daily. The Manager ensures that customer experience and satisfaction standards are always met, we will trust you to help us become the number one cleaning service in our area. The Manager leads and motivates the team, finding ways to increase the quality of customer experience and implement best practices.Success measures:

· Responsible for Customer Happiness: Sales, Retention

· Primary phone and email support, communication with field

· All customer requests- work order changes, scheduling

· Accounts receivable management (oversees and escalation)

· Oversees office and information flow, right hand to owner

· Ensures decisions always support the best interests of the company

· Willingness to grow and learn and be an avid supporter and modeler of the brand

General Day to Day Duties

· Responsible for the production and planning of daily operations

· Provides direct support to office staff and field for customer escalations, technical questions and standard operating practices

· Oversees and reviews daily operational and performance metrics, as well as the escalation, tracking, and resolution of issues

· Improve operational management systems and processes and provides training for new initiatives and technology launches

· Manages internal assets of the company such as equipment, materials, and supplies

· Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis

· Participates with owner in development of operational and business strategies, supporting the owners vision and process ideas

· Coordinates office activities and operations to ensure efficiency and adherence to company policies, practices, and methods

· Supervises office staff and delegates responsibilities effectively

· Maintains inventory of office supplies and places orders when necessary

· Oversees all hiring, interview scheduling and employee on-boarding

· Produces timely reports as assigned

· Ensures all health and safety regulations are followed

· Performs other related duties as assigned by management

Job Qualifications

· Education: High school diploma or equivalent

· Experience: Two to three years of related experience in hospitality or service industry

· Bilingual Preferred: Spanish fluency

· Valid driver's license and a satisfactory driving record – must be able to be insured and pass a background screening

Desired Skills

· Service orientation

· Active listening and critical thinking

· Ability to work closely with and influence others to resolve issues

· Ability to engage and motivate others to drive results

· Ability to manage time and workload effectively – focus on efficiency - prompt

· Ability to work in a team environment

· Excellent problem solving and communication skills, written and verbal

· Demonstrated leadership

· Understanding of customer buying behavior

· Comfortable with technology, mobile and web-based applications, social media

· Ability to read, analyze and interpret general business processes as well as federal, state, and local rules and regulations

· Ability to effectively present training and information, respond to questions from employees and clients verbally and/or in writing