Job Description

WHY EDVO?

As a recruiting firm, Edvo has partnered with companies in their search to fill this role. If you would like to pursue a great opportunity and are interested in the role below, make sure to apply now!

THE ROLE: Your focus is to drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships. This energetic leader will be responsible for all aspects of account management, adoption, and customer success planning. You should be someone who is curious, inventive, and strive to be the best at what you do. The client offers a fun and creative environment with substantial growth opportunities and has a positive, diverse, and supportive culture.

YOUR DAILY ADVENTURE: • Be part consultant, project manager, and product expert, and continually focus on helping our customers improve their communications and be successful with client’s platform. • Advise and guide a wide variety of customers, ensuring they implement successfully, adopt it widely and ultimately gain business value through their use of the platform. • Engage 1:1 with customers during deployment and throughout the customer journey to ensure adoption and mature use of the platform. • Coach users to be product experts, while empathizing with their experience and putting their needs first. • Partner closely with other cross-functional team members to resolve issues and create new solutions. • Develop resources to maximize adoption and empower users to make the most out of the cleint’s platform.

WHAT WE VALUE: • 1 year relevant work experience in a customer-facing role. • Strong people skills and ability to build long lasting customer relationships. • A mindset of continuous improvement and desire to contribute to the process of the team. • Consistent track record of highly-professional customer service in a dynamic environment. • Creative problem solving skills under pressure while working through customer issues. • Ability to efficiently manage multiple customer projects simultaneously. • Excellent communication skills including issue tracking. • Passionate and result/detail oriented. • Great with computer. • Bachelor’s Degree.

If this sounds like something you've enjoyed doing, or will enjoy doing, go ahead and apply now!