Job Description

ektello is partnering with a utility leader in Orlando to find a talented Computer/Desktop Technician to join their growing team. This is a long-term W2 contract that includes PTO, paid holidays, and medical benefit options.  

Responsible for working closely with Computer Specialist Team Lead to ensure all supported systems and applications within the Commission are working as intended. Interface directly with end-users to resolve technical and business issues. Strive to improve break/fix resolutions, equipment upgrades, delivery times, and project efficiency.

·         Computer electronics to include: circuit boards, processors, chips, electric equipment, computer hardware and software;

·         Handling customer requests (i.e. diagnosing problems, customer service orientation, troubleshooting/problem solving, etc.)

·         Equipment salvage procedure;

·         BMC Client Management Software;

·         Knowledge of public safety and security to include: relevant equipment policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions;

·         Familiarity with all, but not limited to the following: Software Applications to include: Customer Information System (i.e. PSERM or CC&B), MS Visio, MS Office 2013, AnyConnect, Citrix, Remote Desktop;

·         Strong time management skills;

·         Effective interpersonal and active listening skills;

·         Ability to effectively solve problems and instruct others on how to complete a task or activity;  

Company Description

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