Remote Collections Supervisor | Collections Team Lead | Call Center Supervisor

Live Oak Financial, Inc. Full-Time | Remote | Collections Leadership | Financial Services

Job Overview

Live Oak Financial, Inc. is seeking an experienced Remote Collections Supervisor to lead, coach, and manage a team of professional collectors within a compliance-first, KPI-driven collections environment. This role is responsible for team performance, liquidation results, quality assurance adherence, and day-to-day operational leadership.

This is not a junior or trainee role. We are looking for a hands-on supervisor with real collections leadership experience who can drive results, enforce standards, and operate autonomously in a remote setting.

Core Responsibilities (ATS-Optimized)

Supervise and lead a team of debt collectors / collections specialists

Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money)

Conduct daily huddles, call coaching, and one-on-one performance reviews

Enforce FDCPA, Regulation F, TCPA, and internal compliance standards

Review call quality, account notes, and collector activity

Partner with QA, Compliance, and Management to address issues and improvements

Assist with onboarding, training, and ramping of new collectors

Manage attendance, schedules, and productivity in a remote environment

Escalate disputes, complaints, and sensitive accounts per procedure

Maintain accurate reporting and documentation within collections systems

Required Qualifications (High-Match Keywords)

2+ years of experience as a Collections Supervisor, Team Lead, or Call Center Supervisor

Prior hands-on experience as a debt collector (consumer and/or commercial)

Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance

Experience supervising remote or call center collections teams

Proven ability to coach collectors to measurable performance improvement

Experience managing dialer-based, high-volume collections environments

Strong leadership, communication, and accountability skills

Comfortable working independently in a remote supervisory role

Preferred Experience

Financial services, lending, medical, utility, telecom, or BPO collections

QA monitoring, call scoring, or compliance audits

Skip tracing and dispute handling workflows

Performance-based compensation environments

Compensation & Benefits

Competitive supervisory-level base pay

Performance-based incentives tied to team results

Paid training and compliance support

Stable, full-time remote leadership role

Advancement opportunities into Senior Supervisor, Operations Manager, or Compliance Leadership

Work Environment

Fully remote position

Structured schedules with defined KPIs

Compliance-first culture with strong QA support

Executive-led organization with modern systems

Why Live Oak Financial

Growing national financial services organization

Strong compliance and operational infrastructure

Clear authority, expectations, and accountability

Long-term stability and leadership growth runway

Equal Opportunity Employer

Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.