Software Support Intern

enablon

Software Support Intern

Chicago, IL
Paid
  • Responsibilities

    <strong>Responsibilities:</strong><br /><ul><li>Provide level 2 support to clients</li><li>Follow up on maintenance of client software</li><li>Qualify and provide solutions to defects raised by clients</li><li>Analyze technical feasibility, and propose solutions to meet customer requirements</li><li>Configure, test and deliver fixes and enhancement for client applications</li><li>Maintain documentation</li><li>Share best practice recommendations with customers, ensuring an optimal use of the software</li><li>Manage customer expectations throughout the support period</li><li>Comply with support processes and best practices</li><li>Develop a image of a service of great quality and value with clients</li><li>Ensure customer satisfaction and enhance relationship management</li><li>Actively participate in own career development and continuous improvement</li><li>Provide pro-active reporting to the Support Manager</li><li>Propose improvements to existing processes and tools</li><li>Document and share best practices and lessons learned with peers</li></ul><br /><p><strong>Education:</strong></p><ul><li>Seeking a Bachelor’s degree in Computer Technology, MIS, or Computer Science; or the equivalent education</li><li>Programming<ul><li>Proficient in at least one programming language</li><li>Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies</li><li>Knowledge of database design concepts</li></ul></li><li>Language<ul><li>Fluent in English</li><li>Fluent in the local language</li><li>Proficiency in French can be a plus</li></ul></li></ul><br /><p><strong>Experience</strong></p><ul><li>overall understanding of applied information technology</li></ul><p><strong>Skills</strong></p><ul><li>Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)</li><li>Professionally interact with people, both internal and external to the organization through various media (face-to-face, web conferencing, telephone, email)</li></ul>