Software Support Intern

enablon

Software Support Intern

Chicago, IL
Paid
  • Responsibilities

    Responsibilities:

    • Provide level 2 support to clients
    • Follow up on maintenance of client software
    • Qualify and provide solutions to defects raised by clients
    • Analyze technical feasibility, and propose solutions to meet customer requirements
    • Configure, test and deliver fixes and enhancement for client applications
    • Maintain documentation
    • Share best practice recommendations with customers, ensuring an optimal use of the software
    • Manage customer expectations throughout the support period
    • Comply with support processes and best practices
    • Develop a image of a service of great quality and value with clients
    • Ensure customer satisfaction and enhance relationship management
    • Actively participate in own career development and continuous improvement
    • Provide pro-active reporting to the Support Manager
    • Propose improvements to existing processes and tools
    • Document and share best practices and lessons learned with peers

    Education:

    • Seeking a Bachelor’s degree in Computer Technology, MIS, or Computer Science; or the equivalent education
    • Programming
      • Proficient in at least one programming language
      • Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies
      • Knowledge of database design concepts
    • Language
      • Fluent in English
      • Fluent in the local language
      • Proficiency in French can be a plus

    Experience

    • overall understanding of applied information technology

    Skills

    • Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)
    • Professionally interact with people, both internal and external to the organization through various media (face-to-face, web conferencing, telephone, email)