Duties and Responsibilities

• Deal directly with customers either by telephone, or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders, forms, and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Completes special projects as defined by Customer Service Supervisor.

Desired Qualifications

• High School diploma required, some college or degree preferred.
• Must have 2 years of customer service experience.
• Proficient in Microsoft Office
• Must have excellent interpersonal, communication and customer service skills.
• Ability to drive change and inspire innovation.
• Tact and diplomacy in dealing with confidential information.
• Ability to offer common sense solutions to complex service issues.
• Self-starting, high energy level and exceptional work ethic.
• Detailed oriented, driven for results and change.
• Proactive, can-do attitude.

ABOUT ERGOMOTION

Ergomotion was started in 2006 and has become the leader in the industry for the design and supply of adjustable beds. We own the intellectual property to unique new lines of adjustable beds and sell worldwide, providing direct sales support and customer service to our customers. We are based in Santa Barbara, California.