Senior Desktop Engineer
Do you thrive on designing and implementing strategies for rolling out innovative desktop solutions such as Windows 10, MacOS and solving complex technical problems? Would you like to do this using the latest desktop computing technologies such as Tanium, Forcepoint, McAfee, In-Tune, EMS, Airwatch, JAMF? Do you get fulfillment from providing mentoring and coaching through collaboration and leadership to aspiring junior engineers and administrators wanting to grow their careers? Are you familiar with best practices for desktop applications, image management and deployment? If you said yes, then this is an ideal role for you!!!
The Senior Desktop Engineer is responsible for evaluating the current desktop environment and leading the development of roadmaps and plans towards a more agile model for our customers. The Senior Desktop Engineer will be responsible for mentoring and coaching a team of desktop and support analysts through a series of projects aimed at advancing our organization to the next level of desktop technologies. For example, planning a Windows 10 deployment, MacOS High Sierra deployment, implementation of In-tune, integrating single sign-on into applications where appropriate.
Essential Responsibilities:
- Lead the team responsible for providing new and maintaining current Windows and Mac desktop images
- Own building, maintaining, and supporting a base image for workstations including OS, drivers and software packages
- Be an escalation point for Managed Workstation issues and end user tickets
- Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
- Maintain in-depth and up to date knowledge of industry standards, technology trends and best practices
- Identify trends in reoccurring tickets and focus on resolving globally
- Target automated or scripted fixes instead of manual one-offs
- Create and maintain processes and documents pertaining to the managed workstation environment
- Strong understanding and ability to use the following SCCM, Tanium, Casper, or other similar tools
- Maintain knowledge of trends in technology relating to software application delivery
- Maintain knowledge of trends in technology relating to strategic desktop management
Basic Qualifications:- 5-7 years of experience with managing Computers, both Windows and Mac platforms
- Expert knowledge of software distribution concepts
- Demonstrated ability in desktop and systems design
- Proven ability to offer high level desktop support in an enterprise environment
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Excellent verbal, interpersonal and written communication skills
- Strong analytical, problem-solving and decision making capabilities
- Must be able to work collaboratively in a team atmosphere
Preferred Qualifications:- MCSE Enterprise Devices and Apps or Data Platform or Server Infrastructure
- MS Specialist for Configuring Windows Devices or Planning for and Managing Devices in the Enterprise
- Microsoft Certified Solutions Associate (MCSA), or equivalent
- Working knowledge or understanding of Tanium, Forcepoint, McAfee, SCCM, Casper, AzureAD Premium, EMS, In-Tune, Airwatch, Hyper-V, Azure and AWS Services