Job Title: Front Desk Agent

Location: [Hotel Name/Company Name]
Department: Front Office
Reports To: Front Office Manager/Supervisor
Type: [Full-Time/Part-Time]

Job Summary:
We are seeking a friendly, professional, and highly organized Front Desk Agent to join our dynamic team. The Front Desk Agent is the first point of contact for our guests and plays a crucial role in delivering exceptional customer service. This position involves managing the front desk operations, including checking guests in and out, handling reservations, and addressing guest inquiries and concerns.

Key Responsibilities:

1. Guest Services:
- Greet and assist guests upon arrival with a warm and welcoming demeanor.
- Check guests in and out efficiently, ensuring all procedures are followed.
- Manage guest reservations and answer inquiries regarding accommodations and hotel services.

2. Communication:
- Serve as a point of contact for guest requests and complaints, resolving issues in a timely and courteous manner.
- Maintain effective communication with other departments to ensure a seamless guest experience.

3. Administrative Tasks:
- Handle phone calls and email inquiries, providing accurate information and assistance to guests.
- Process payments and maintain accurate records of transactions.
- Keep the front desk and lobby area well-organized and presentable at all times.

4. Sales Support:
- Identify sales opportunities to promote hotel facilities and services.
- Upsell and promote hotel amenities to enhance the guest experience.

5. Safety and Security:
- Ensure the safety and security of guests and hotel property by following appropriate procedures.
- Monitor access to the hotel and maintain vigilance in recognizing and addressing any safety concerns.

Qualifications:

- High school diploma or equivalent; additional certification in hospitality or related field is a plus.
- Previous experience in a front desk or customer service role preferred, ideally in the hospitality industry.
- Proficient in using front office software and systems; familiarity with [specific systems, e.g., Opera, Fidelio] is an advantage.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A positive attitude and a genuine passion for guest service.
- Availability to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- [Include any additional perks, such as employee discounts, wellness programs, etc.]

If you are enthusiastic about creating memorable experiences for guests and thrive in a collaborative environment, we invite you to apply for the Front Desk Agent position at [Hotel Name/Company Name]! Please submit your resume and cover letter to [contact email or application link].

[Equal Opportunity Employer Statement, if applicable]