front desk supervisor

V

Volunteer Hospitality Llc

front desk supervisor

Worthington, OH
Full Time
Paid
  • Responsibilities

    Supervising and coordinating front desk staff: . Opens in new tab This involves assigning tasks, scheduling shifts, and ensuring all staff members are following hotel policies and procedures.

    Handling guest check-ins and check-outs: . Opens in new tab This includes verifying reservations, assigning rooms, and processing payments.

    Addressing guest inquiries and resolving complaints: . Opens in new tab This involves providing information about hotel services, local attractions, and addressing any guest concerns promptly and effectively.

    Maintaining guest satisfaction: . Opens in new tab This involves ensuring guests feel welcomed, comfortable, and that their needs are being met.

    Managing reservations, billing, and payment processes: . Opens in new tab This includes accurately recording and processing reservations, handling payments, and ensuring accurate billing.

    Ensuring compliance with hotel policies and procedures: . Opens in new tab This involves following established guidelines and procedures to ensure a smooth and efficient operation.

    Generating and analyzing reports: . Opens in new tab This includes preparing reports on occupancy, revenue, and guest feedback to track performance and identify areas for improvement.

    Training and coaching front desk staff: . Opens in new tab This involves providing training on hotel policies, procedures, and customer service standards.

    Participating in daily shift operations: . Opens in new tab This involves assisting staff with various tasks and ensuring all aspects of the front desk are running smoothly.

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