Job Description

JOB DESCRIPTION:

i2c Customer Service Representative is responsible for handling all customer concerns. Some of these responsibilities includes; interacting with customers over the phone and/or via email. Our Customer Service Representatives are required to maintain a high level of professionalism and knowledge, as they are i2c first contact with customers. Each interaction is a great opportunity for i2c Customer Service Representative to add value to the organization.

DUTIES/RESPONSIBILITIES:

• Provide customer support to consumer cardholders. Confidently answer contacts, through multiple. channels (i.e. Phone, Email), from customers regarding products and services.
• Must Maintain a high level of professionalism.
• Follow defined Standard Operating Procedures (SOPs) that support operational performance.
• Share shift summaries and any required reporting with respective Supervisors and Managers.
• Manage to completion any task assigned by management.
• Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer recontracts.
• Must maintain a high level of confidentiality and discretion due to the data sensitivity nature of the work.
• Responsible for following information security tasks as part of the work scope.
• Works closely with relevant groups and timely reports and alerts concerned units for effective response. regarding customer transaction inquiries.
• Stays abreast with regulations and industry best practices.

REQUIRED EDUCATION/SKILLS/ABILITIES:

• High School Diploma preferred.
• Relevant CSR experience preferably with a background in call center operations.
• Excellent verbal skills and professional demeanor with a good understanding of delivering excellent. customer service.
• Familiar with basic computer operations.
• Professional demeanor with a solid understanding excellent customer service
• Comfortable providing written communication and documentation.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

BENEFITS:

• Medical, Dental and Vision.
• 401K
• Various shifts available providing flexibility.
• Business casual dress code.

PAY AND DIFFERENTIALS INFORMATION: 6AM- 6PM Regular Pay $14.5 - $15.5 6PM to 2AM Regular Pay + Evening differential: $0.50 2AM to 6Am Regular Pay + Night differential: +0.75 Weekend Regular Pay + (Evening Different or night Differential) +0.50

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Company Description

i2c's mission is to empower our clients to create differentiated payment and banking experiences for consumers and businesses around the world. We build the payment technology and services global brands, financial institutions, corporations, and governments need to deliver high-impact, personalized payments and commerce solutions that build loyalty and engage today's consumers in new ways, creating more profitable relationships. i2c's highly-configurable, cloud-based Agile Processing payments platform provides unparalleled flexibility, agility, and reliability so companies can quickly and cost-effectively deploy differentiated, feature-rich credit, debit, and prepaid programs anywhere in the world. Our customers rely on us to support the highly-differentiated needs of cardholders in 216 countries and territories across 24 time zones. Learn more at www.i2cinc.com.