Are you passionate about improving healthcare and ensuring communities of patients across the nation receive the highest quality of care? Over the past two decades, i2i Population Health’s mission statement, “Serving Others for Healthy Communities,” has consistently guided our product and service development and we have never wavered from that commitment to create healthier patient populations.
While our Population Health Management and Analytics solution suite is well-regarded in the industry, we truly believe that our employees are i2i’s greatest asset. We’re constantly on the lookout for top talent with expertise in a variety of areas. We invest heavily in our patients, our clients, and our people in order to ensure that we make a difference in quality healthcare.
i2i Population Health is looking for a CLIENT SUCCESS EXECUTIVE to play an important role in relationship building and serving our clients!
PURPOSE OF THE POSITION
The primary responsibilities for the Client Success Executive (CSE) is to create, deliver, and actively manage client success plans to ensure the satisfaction and retention of the assigned customer base. The CSE serves as the primary point of contact for all assigned customers for the duration of that customer’s relationship with i2i. The CSE ensures delivery of i2i’s products and services which creates value for the customer and results in a satisfying partnership with that customer.
ESSENTIAL JOB DUTIES AND RESPONSIBILITES
Core duties of the Client Success Executive include the following:
- Execute on the i2i Client Success Model for assessment, design, and connection of i2i’s solutions with the needs and opportunities of the customer to meet and exceed operational and financial results
- Drive superior adoption of all i2i’s solutions (products and services) from the user level to the executive management team to qualify and quantify all customer outcomes
- Manage communication to clients on all escalated support issues, working to resolution those specifically owned by CSE within defined internal service levels
- Ensure contract milestones and product and services performance measures are met at all times
- Work with the product team to support and integrate new product releases, versions or other rollouts are completed with minimal customer disruption
- Participate as needed to drive community and market awareness of the i2i brand, outcomes success stories, capabilities, and initiatives including conferences, exhibitions, seminars, or other
- Acquire current, relevant domain knowledge of various healthcare information technologies and national commercial industry data to create value for i2i and its customers
BASIC QUALIFICATIONS
EDUCATION:
Bachelor’s degree required; MBA preferred
EXPERIENCE:
Minimum of 5 years of client services or account management experience in a healthcare company.
KNOWLEDGE AND SKILLS:
- Demonstrated passion to work in a “start-up or early stage” company wearing many “hats” to build and participate in the future
- Excellent analytical, written, and oral communication skills required
- Excellent organizational, problem solving, and inter-personal skills required
- Ability to work independently, set priorities, and multi-task to meet many objectives
I2I POPULATION HEALTH OFFERS:
- A dynamic culture where collaboration, respect, and integrity are valued.
- A relaxed work environment, with flexibility and a work-life balance focus
- A competitive salary
- Career growth opportunity
- Comprehensive benefits package including flexible time off, medical, dental, vision, 401(k), life, disability