Job Description

Sales/Customer Service Representative

Job description:

iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient cryotherapy services while raising the bar in the health and wellness market. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve.

POSITION OVERVIEW: Our ideal candidate shall have a dynamic personality and be sales goal oriented with passion for helping others reach their goals. Must have high energy and burning desire for overall wellness and recovery. The Retail Sales Associate is responsible for performing all aspects and services of center operations, sell memberships and upsell services to our guests. The Sales Associate is directly responsible for achieving sales goals through exceptional guest service, marketing through social media and community events. The Sales Associate will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center. Daily content creation for multiple iCRYO social media platforms is required.

The ideal candidate would be action oriented, sales driven, ambitious, customer service driven, cultural fit, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Manager to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision. Work closely with the Manager to achieve sales goals daily, weekly, monthly, and annually.

QUALIFICATIONS:

_ _ 3 years sales experience in a health a wellness space is preferred.

  Ability to work a minimum of 15-40 hours per week part time or full time on a flexible schedule including nights and weekends.

·         Exceptional time management skills, good judgment, and the ability to multi- task.

·         Strong customer service skills, motivated and respectful, with a demonstrated ability to be coached by management.

·         Well-developed interpersonal skills to communicate effectively with peers, managers, and customers.

·         Understanding of sales goals and operations processes

·         Computer knowledge including, but not limited to, point-of-sale system, intranet, Microsoft office, and scheduling systems.

·         Ability to pass an iCRYO Cryotherapy Exam following initial training.

·         A strong understanding of the social media space, and ability to create content.

·         Ability to create social media content throughout your shift including photos and videos.