Benefits:
Competitive salary
Opportunity for advancement
Training & development
đź’» iCare Support Staff
Pay Rate: $18.00 - $21.00 per hour (non-negotiable) Work Setting: In-Person Location: Multiple sites across Baltimore City and County, including Owings Mills, Reisterstown, Randallstown, and Towson. Assignment may vary based on operational needs. Reliable transportation, including access to a personal vehicle, is required.
đź“Ś Position Overview
Positive Pathways, Inc. is seeking a detail-oriented and reliable iCare Support Staff member to assist with day-to-day support of the iCare electronic documentation system. This role plays a critical part in ensuring accurate data entry, system compliance, and timely resolution of staff questions related to iCare usage.
The ideal candidate is organized, patient, technically capable, and able to communicate clearly with direct care staff and leadership.
🛠️ Key Responsibilities
Provide frontline support to staff using the iCare system, including troubleshooting basic issues and answering usage questions
Assist with accurate data entry, corrections, and record maintenance in iCare
Monitor documentation for completeness, accuracy, and timeliness
Support staff with navigation of iCare modules related to notes, incidents, medications, and services
Escalate system issues or errors to supervisors or IT support as needed
Assist with onboarding support related to iCare system access and basic training
Maintain confidentiality and compliance with HIPAA and agency policies
Generate basic reports or audits as requested by leadership
Communicate professionally with supervisors, residential staff, and administrative teams
âś… Required Qualifications
Prior experience using iCare or similar electronic health record (EHR) systems preferred
Strong computer skills and comfort navigating multiple systems
Professional-level proficiency in English, including strong written and verbal communication skills
Excellent attention to detail and organizational skills
Ability to work independently and manage time effectively
Experience in human services, behavioral health, or residential programs preferred
Must be reliable, punctual, and responsive to staff support needs
🎯 Preferred Qualifications
Previous experience supporting DSP or residential counseling staff
Familiarity with DDA regulations and documentation requirements
Basic understanding of HIPAA and confidentiality standards
🌟 Why Join Positive Pathways?
At Positive Pathways, your work directly supports the teams who care for our individuals every day. You’ll be part of a mission-driven organization that values accuracy, accountability, and teamwork—where your behind-the-scenes impact truly matters.