iFixit is the focal point of a global community of people showing people how to fix the things they own. We're the largest (and best) online repair manual. We believe we can make the world better by empowering people to take control of the things they own.

WE BELIEVE THE FOLLOWING AT IFIXIT:

• Repair is better than recycling
• Repair saves you money
• Repair teaches engineering
• Repair saves the planet
• Repair is a right

JOB DESCRIPTION

We pride ourselves on our exceptional customer service and highly satisfied customers. We're growing, and looking for highly-motivated individuals to join our team. You'll communicate with both consumer and wholesale customers via phone and email. We strive to always have a live human being that's both FRIENDLY and KNOWLEDGEABLE to answer our incoming customer phone calls and emails. Diagnosing problems can be challenging. When not helping customers, you'll be evaluating our website, improving our help documentation, and helping tweak our operational workflows. 

• We're seeking to fill one full-time Customer Service Associate position.
• This position may be FULLY REMOTE (USA-only) or, if preferred, at our San Luis Obispo, CA headquarters.
  • NOTE: Remote applicants must reside in one of the following states: 
    • California
    • Arkansas
    • Colorado
    • Illinois
    • Nevada
    • Oregon
    • Pennsylvania
    • Wisconsin
• Excellent communication skills and a willingness to learn are required.
• Integrity, reliability, and attention to detail are critical.
• General technical and digital knowledge is needed to thrive in this position; more experience is a plus.  That being said, no specific training nor official credentials are necessary. We'll happily provide on-the-job training for the right candidate.  
• Schedule: 8 hours/day, Monday through Friday.

COMPENSATION:

• Starting Pay: $17 TO $18 PER HOUR, DOE (Full-Time)
• 401k plan with 4% employer match
• Profit sharing after a year of employment
• Dental, Vision, Medical, and Life Insurance!
  • 100% employer-paid health insurance premium

IFIXIT IS AN AWESOME PLACE TO WORK. HERE ARE SOME OF OUR PERKS:

• Flexible vacation time
• A repairable laptop, and any hardware and software you need.
• Employer-run fitness and wellness program.
• A bike if you want to bike to work.
• A sweet pair of headphones to get your head in the game.
• Employee discounts on parts and tools.
• Company-sponsored BBQs, hangouts, and summits.
• Free family-style lunches twice a week. (San Luis Obispo headquarters). 
• Charitable contribution matching! We'll 100% match your tax deductible contributions to charity.
• Did we mention you get to work with a company based out of one of the happiest places in the world? Oprah said it, so you know it's true. Our San Luis Obispo office is located downtown within walking distance to everything!

IFIXIT CULTURE

iFixit is a great place to work. We have an incredible working environment, a world-class team that loves solving tough challenges, and a vision to change the world. Our team loves having fun together. We have regular barbecues, enjoy a catered lunch together twice a week, company trips, and our workplace is dog-friendly.

DIVERSITY

We truly do care about the kinds of teams we build here, and research shows that diverse teams are better problem solvers! Please add the below diversity statement to the description of every job posting:

When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We're a diverse team, split between two continents--but we're united by a love of tinkering and repair.

iFixit is proud to be an equal opportunity employer. Because we are trying to teach every one to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable.

iFixit is committed to creating a diverse team--not only in who we hire--but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

At iFixit, we require all employees to be fully vaccinated against COVID-19. If the position requires you to work in the office, you will be expected to follow all CA mask rules and mandates.

HOW TO APPLY

• Take a look at our website, www.iFixit.com.
• Check out our Self-repair Manifesto.
• Look over your resume and write a cover letter. We want to know what makes you a potential badass Customer Support representative! Include in your cover letter why you want this job and why your skills and experience would be an excellent addition to our team. This position does require written communication, so spelling and grammar are important.
• Submit your resume and cover letter.