Job Description

• Adhere to New Jersey Gaming Commission Regulations and PT Services NJ regulations and departmental policies and procedures.
• Design and develop training programs based on both the organization and the employees’ needs.
• Train new employees by providing practical skills and motivation that encompasses proper game procedures, appropriate chats, proper dealing posture, body language and any related company standards.
• Develop training evaluation of new employees and successfully motivate new employees to acquire knowledge.
• Evaluate new employees’ performance until proceeding to independent work, as well as to provide feedback about performance.
• Implement and monitor individual and practical training of dealers and shufflers to reduce errors and improve the overall job performance.
• Provide professional training to shift managers and maintain a high level of professional knowledge accordingly.
• Develop, improve, and restore training materials to provide quality of training following company’s standards.
• Lead, supervise and motivate the achievement of employee’s objectives and improvement.
• Inform operation manager of any significant or special occasions that require attention.
• Cooperate with operations manager and administration staff regarding employee training.
• Observe and review new employees’ training progress.
• Retrain employees as needed to meet to company’s performance standards.
• Organize and create new employees’ photos and nicknames.
• Prepare and distribute diplomas to new employees’ successful completion of the training.
• Assist employees with any training related questions.
• Prepare any necessary reports and presentations by management request.
• Perform any additional duties as instructed by management.

Qualifications

• High school diploma or equivalent/ Some college (preferred)

• At least 1 year of Training related experience.

• Basic computer skills- MS Office, electronic mail, etc.

• Knowledgeable of employees training, and content instructional methodologies.

• Be able to diversify teaching methods, forms, and technology.

• Good cooperation skills and be able to deal with potential conflicts in diverse situations.

• Maintain a professional and clear communication with employees.

• Ability to teach and explain company's policies and procedures.

• Be able to give constructive feedback and supervise teamwork.

• Strong multitasking and decision-making skills.

• High accuracy and strong attention to detail.

• Good organization, planning and time management skills.

• Be able to operate Office equipment (printers, copiers, phones, etc.).

• Excellent verbal and written communication skills

• Problem solving skills and working on different assignments simultaneously.

• Must be able to obtain a NJ Casino Employee Registration license through the NJ DGE

• Must be able to work on a flexible schedule such as holidays, overtime, and weekend availability.

Additional Information

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech US-Human Resources via email. Our team will be happy to help!