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iOT Customer Success Manager

iMPact Business Group

iOT Customer Success Manager

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    Job Description

    Your primary role as IoT Customer Success Manager is as follows:

    • Play a crucial role in ensuring customers are quickly onboarded and able to realize the value of their investment in collaboration with our dealer networks and National Account group.
    • Manage and develop our customer onboarding practice and procedures for Telematics, Lift Truck Solutions and future IoT products.
    • Foster a culture of customer success; collaborating across all teams involved in the customer journey.
    • Support sales teams to understand customer requirements and suggest future feature enhancements.
    • Provide feedback on the customer experience and solutions to Product Owners for ongoing development within Lift Truck Solutions (our digital platform) and supporting applications.
    • Create and deliver product demonstrations, new user orientation, and platform training with dealers, customers, and partners.
    • Utilize analytic resources to measure customer engagement and product usage.
    • Assist with testing and quality measures for releases of new features that fit within the Telematics scope.
    • Collaborate with marketing on materials that support onboarding, training, and new feature announcements.
    • Assist with subscription management for IoT devices.

    Education: Bachelor’s Degree

    Job Experience: 4-6 years

    Specific Skills:

    • Proven customer management skills and experience with technology implementation.
    • An ideal candidate would be a self-starter who is passionate about user experience and driving business value through technology.
    • Data-driven, analytically oriented, with a commitment to process improvement.
    • Keeps a customer focus on deliverables and goals when developing implementation plans.
    • Exemplary communication skills, which include the ability to communicate clearly and concisely, verbally and in writing.
    • Ability to capture, analyze and document requirements.
    • Ability to work effectively as part of an interdepartmental team with shared resources.
    • Extremely well organized and detail oriented.
    • Ability to collaborate remotely and travel occasionally for customer implementations.

    Employees are expected to nurture our culture where we:

    • Own it and get it done right.
    • Constantly want to improve.
    • Are given the trust and resources to make a difference.
    • Value people and relationships.
    • Share successes and reward results.
    • Are clear and unified.

    Company Description

    Whether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management. iMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference! Contact us today to learn more: *** Grand Rapids, Michigan: 616.254.8586 *** Tampa, Florida: 813.463.8850 *** www.impactbusinessgroup.com *** Chat with us live: https://lc.chat/now/8608604/