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Customer Service Representative

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iPD Agency

Customer Service Representative

Tampa, FL
Full Time
Paid
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  • Responsibilities

    Job description

    THIS IS NOT A REMOTE POSITION - PLEASE READ JOB POST COMPLETELY

    BILINGUAL SPANISH NEEDED

    $$ PAID WORKING INTERVIEW $$

    BDC COORDINATOR

    JOB DESCRIPTION

    iPD AGENCY is a full-service marketing based out of Tampa, Florida. We have a unique culture and our agency is run by a dedicated group of brand builders with a passion for helping others succeed! At iPD, we are committed to integrity, passion and diversity. WE SEEK THOSE WHO ARE COMMITTED TO EXCELLENCE.

    THE CALL CENTER REPRESENTATIVE PROVIDES QUALITY CUSTOMER SERVICE FOR OUR CLIENTS AUTOMOTIVE MARKETING CAMPAIGNS - CONNECTING CONSUMERS WITH THE DEALERSHIP. THIS POSITION WORKS ONSITE IN A CALL CENTER.

    https://ipdagency.com/

    • Interacts with customers via telephone, email and online chat regarding our clients marketing campaigns.
    • Ensures calls are efficiently and accurately handled, while following customized scripting, in a manner that results in the customer visiting the dealership
    • Accurately utilizing scripting for ad campaigns and maintaining the CRM database,recording customers interactions.
    • Maintaining a excellent customer service that encourages repeat business and contributes to customer satisfaction.

    _ _

    REQUIREMENTS:

    • Ability to function well in a high-paced, goal oriented and at times stressful environment.
    • Excellent verbal and written communication skills, including active listening.
    • Excellent organizational skills and attention to detail.
    • Proficient computer skills with the ability to learn new software.
    • Service-oriented and able to resolve customer grievances and overcome objections.
    • Excellent time management skills, results driven and a team player.
    • English required (Bilingual-Spanish is a plus).
    • This is a performance based position in a busy call center environment.

    PHYSICAL REQUIREMENTS:

    • Prolonged periods sitting at a desk and working on a computer.

    BENEFITS

    • Paid Training
    • Fun Team Building Exercise
    • Faith Based Company
    • Incentive based pay*

    iPD Agency: BDC Coordinator 

    AUTOMOTIVE BUSINESS DEVELOPMENT CENTER // CUSTOMER SERVICE // CALL CENTER

    Job Types: Full-time, Temporary

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift availability (Required):

    THIS IS A FULL-TIME POSITION, THAT WORKS A MINIMUM OF 40 HOURS PER WEEK. ARE YOU AVAILABLE TO WORK ANYTIME MONDAY-FRIDAY 11:00AM-8:00PM AND SATURDAY 9:30AM-6:00PM?

    Monday - Friday, and Rotating Saturdays

    Work Location: In person