Job Description

WE ARE SEEKING WORK FROM HOME, BYOD (BRING YOUR OWN DEVICE) POSITIONS. REQUIREMENTS OUTLINED BELOW. __ Customer Service Representatives will assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. We offer PAID TRAINING to experienced or entry level candidates who are willing to learn on the job, have excellent communication skills, and are highly reliable.

A WORLD OF OPPORTUNITY IS WAITING...

LET’S GET STARTED!

BENEFITS & PERKS

• Medical, Dental, Vision (Eligible after 30 days)
• Paid Time Off (Earn immediately and use after 90 days)
• Tuition Reimbursement
• Referral Incentive Program
• Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
• Quarterly Reviews & Raises (Performance based)
• Performance Bonuses

RESPONSIBILITIES

• Demonstrated ability for call handling; issue identification; up-selling/cross-selling products; using of job tools and call resolution
• Accurately document customer account in client systems
• Follow all required scripts, policies, and procedures
• Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)

REQUIREMENTS

• Candidate must be willing to travel to one of our locations for ONE DAY of ONSITE ONBOARDING:
  • Charlotte, NC
  • Dallas, TX
  • Houston, TX
  • Meridian, MS
  • North Charleston, SC
  • Tucson, AZ
• Minimum 6 months of stable customer service experience (call center, food service, hospitality, or retail)
• HS Diploma or GED/equivalent
• Flexibility in working schedule (shifts vary by client and require at least one weekend day)
• Computer literacy and typing skills of at least 25 WPM
• Self-motivated and able to adapt and comprehend changes in business processes and procedures
• Criminal record check and drug test required

WORK FROM HOME REQUIREMENTS

• Environment: Quiet, secure, and distraction free for the duration of working hours.
• Landline Phone: Not required
• Internet: Wireless not permitted.
• Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
• Connection: Direct connection from modem to PC required
• Computer Specs:
  • Laptop or Desktop (Apple [Mac] or Chromebook is not permitted)
  • OS: Windows 10
  • CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or better
  • RAM: 4 GB +
  • Hard Drive: 20 GB or more of available space
  • Ports on PC: Minimum of 1 USB and Ethernet Port

* Pay includes $2.00 in hourly rate for attendance bonus after working 70+ hours per pay period to begin after successful completion of training.

FRAUD WARNING: iQor recruiting team members only use @iqor.com email addresses to contact you. There will never be any request for payment to iQor as part of the hiring process. If you receive emails from iQor recruiting team members from any other addresses or personal email accounts, please contact us: Askcompliance@iqor.com

Company Description

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!