Hiring on behalf of client for the role of

Desktop Support Consultant

Job Summary

IT Support Engineer

Duties and Responsibilities:

· Configure and maintains computers, peripherals, and software for end users.

· Sets up and maintains Active Directory Accounts for users and devices.

· Oversees end user management including new hire setup, terminations, employee changes.

· Utilizes various tools to remotely support end users.

· Provides support and resolutions based on incoming requests to helpdesk ticketing platform.

· Provides training to end users on hardware and software.

· Assists with audio / visual needs in conference rooms.

· Supports machine/equipment connectivity to the network.

· Report network issues when discovered; may support network team.

· Provides first level support for ERP system; Opens tickets with third-party provider when necessary.

· Maintains mobile hand-held devices and desk phone systems, Coordinates repairs for hand-held device issues.

· Monitors printer issues and contacts hardware vendor when needed for repair and supplies.

· Ensures accurate equipment and software inventory (licenses, asset list, devices etc.).

· Available to work a normal day onsite and availability for off hours support when needed.

· Performs other duties as assigned.

Flexible work from home options available.