Job Description
Sr. ServiceNow Admin / Developer
Location: Los Angeles CA
Full-Time Employment with CLIENT
Local Candidates Only.
The Senior ServiceNow Administrator will be responsible for the configuration and administration of solutions within the ServiceNow environment. They will provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies. They will work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment. The incumbent consults with staff to identify areas of improvement and implements technical solutions to increase automation and efficiency. This role is very client/partner focused and requires excellent communication skills, strong attention to detail and professional image is a must.
ESSENTIAL FUNCTIONS
- Configure, customize, and mature the ServiceNow platform ( 30%)
- Build workflows from service owner requirements including requests, request items and tasks ( 20%)
- Provide technical insight to design and roadmap of ServiceNow ( 20%)
- Manage CMDB health by using discovery (or equivalent methods) to support Assets and Configuration ( 10%)
- Use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform ( 10%)
- Create views and reports as needed to illustrate service performance and demonstrate business value ( 10%)
QUALIFICATIONS
- BA/BS Degree (4-year) with emphasis on Information Systems, Computer Sciences, or related technical field.
WORK EXPERIENCE
- 3-5 years in a lead role in implementing and maintaining ServiceNow Platform making key design and roadmap decisions
- 3-5 years - gathering specifications from service owners, document requirements, and deliver product releases to meet business needs Build process workflows as needed.
- 3-5 years experience with Asset & Configuration Management.
- 3-5 years experience with Data import and extract to/from ServiceNow
- 3-5 years deep knowledge and experience working with various tables, fields, views.
- 3-5 years - developing catalog items, record generators and orders.
- 3-5 years - creating and maintaining reports, dashboards.
- 1-3 years - creating and configuring Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
- 1-3 years - Service Now Integration configurations
- 1-3 years - Azure AD/LDAP experience
- 1-3 years - Agile Methodology
KNOWLEDGE, SKILLS AND ABILITIES
- Foundational knowledge of the ITIL framework, and IT Service Management.
- Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums
- Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
- Must be able to work independently to perform work assignment, as well as in a team in a fast-paced environment
- Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy
- Candidate must possess strong interpersonal skills, written and verbal communication
- Ability to work in a rotating on-call schedule, different shifts, and extended hours as needed.
PREFERRED LICENSES AND CERTIFICATIONS