Job Description
SUMMARY_: _
We’re seeking a brilliant Customer Service Representative; come be a part of our agency and work with clients that appreciate the value that Allstate Insurance brings as an established, reputable company.
_CUSTOMER SERVICE REPRESENTATIVE DUTIES: _
- P&C (Property and Casualty) and/or Life and Health Insurance license a plus
- The ability to work independently
- Perform marketing duties as assigned
- Assist clients to resolve general customer service inquiries as needed
- Following up with existing and potential customers
- Reviewing coverage selections with customers
- Cross sell insurance products, identify sales leads, and follow-up with outbound calls
- Understand and analyze client’s life events that may offer sales cues for additional opportunities to meet the client needs
- Perform other duties as assigned
ATTRIBUTES NEEDED TO BE SUCCESSFUL:
- High-energy, positive approach
- Business Results: Able to meet individual performance metrics and goals
- Multi-tasking: Able to successfully juggle multiple priorities at any given time
- Attention to detail: Follow-through and eagerness to market our products are very important in handling daily activities of the office
- Communication: Possess outstanding written and verbal communication skills
- Job knowledge: Understand basic product, billing, underwriting and processing guidelines
- Teamwork: Accept feedback when offered and work well with others
- Ability to be empathetic: Positive and upbeat in written and verbal communications - excellent grammar and proofreading
- Problem solving: Able to research and identify timely solutions to customer-related problems
- Solid computer skills with knowledge of Windows and Microsoft Office
- Bilingual (English & Spanish) required
BENEFITS:
- Competitive guaranteed hourly wage
- Commission and Bonuses
- Paid product training
- Continuing education
- Career advancement opportunities
- Employee Rewards and Discounts
- And much, much more!
_THIS IS A FULL-TIME, PERMANENT POSITION! _