Job Description

NOW HIRING - FULL TIME POSITION!

APPLY ONLINE - NOT A REMOTE POSITION

THREE DAYS TRAINING IN OUR STATE-OF-THE-ART CLASSROOM

YOUR JOB: You will be offering state of the art customer support via phone, chat and email!

Work with a highly competitive cycling and fitness company. Our client has a complete suite of connected home fitness options built for our customers’ specific needs. Fitness equipment sales along with customer service for other fitness options.

FULLY PAID TRAINING

YOU WILL:

· Provide a global fitness experience to our customers through phone, live chat and messaging. Match customers with fitness products designed to fit their needs.

· Influence people all around the world to get to know their personal journey in a positive way.

· Work with existing customers by maximizing their education on our client’s complete suite of connected home fitness options built for their individual needs.

· Maximize the customer service experience by communicating relevant information and directions in an organized and concise manner.

· Be part of the “Never Ride Alone” philosophy

YOU ARE SUCCESS DRIVEN!

· Very dependable. Good attendance is a must.

· Friendly with energetic voice tone.

REQUIREMENTS:

· High School Diploma or Equivalent.

· Regular and prompt attendance during training and all scheduled shifts.

· Strong customer service skills. Ability to present enhancement opportunities while in contact with the customer. Be able to complete elementary technical trouble shooting of equipment after training.

· Minimum of one year of previous call center experience recommended.

· Basic computer knowledge, ability to navigate Microsoft Windows with multiple programs running at the same time.

· Strong typing skills.

· Ability to multi-task and to work in fast-paced environment.

IVOX SOLUTIONS’ BENEFITS AND PERKS:

· Paid training.

· Access to health, vision, dental, long term & short disability coverage.

· Company paid life insurance (15k at no cost to employees).

· Incentives, contests, and other opportunities for added income.

· Paid Time Off accrued after probationary period.

The Team:

Our company believes that the only way to build a company with great success and scale is to build a great team. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our customers. Our Team Members are goal driven, competitive, and thrive on our daily game and incentives. Come join us at iVox!

We are an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Job Type: Full-time