Job Description
Job Description
ABOUT INSITE HEALTH CARE MANAGEMENT
inSite Digestive Health Care, the largest gastroenterology medical group in California, with over 50 highly respected and experienced gastroenterologists and allied health professionals, invites those seeking a calling: to help improve the lives of the people in our communities and to better the future of healthcare. Guided by ethical values and transparency, we are a group of innovative healthcare professionals steadfast in our goals to provide high patient satisfaction and we welcome talent from all parts of the country who are interested in joining our patient centered gastroenterology group.
RESPONSIBILITIES & DUTIES
Answer patient phone calls
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Handles all phases of telephone communications, including scheduling in-office appointments
Routes all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.
Briefs Office Manager of all outstanding calls or information.
Maintains accurate directories of providers’ phone numbers.
Maintains accurate daily schedule and communicates as appropriate.
Maintains awareness of duties of each department in order to process calls efficiently.
Assists with prescription refills when needed.
Assists with entering information from Patient Information Form (PIF) to Athena system.
Requests patient records as needed for physicians.
Reports urgently needed equipment repairs to Supervisor/Manager to continue with flawless phone operations.
Adheres to safety policies and procedures at all times.
Uses, protects, and discloses patients’ protected health information according to HIPAA guidelines.
Perform other duties as assigned.
Have proper phone etiquette
Strong communication (written and verbal) skills
High level of customer service skills
Knowledge of health systems and medical terminology
Ability to work independently with minimal supervision
Maintain professionalism during stressful situations
Company Description
inSite Digestive Health Care physicians are experts in the diagnosis and treatment of diseases of the gastrointestinal system, including those of the esophagus, stomach, colon, liver, small intestine, gallbladder, pancreas and biliary tract. Our association was formed to ensure that patients receive professional, innovative and compassionate care. With locations across all of California, inSite Digestive is here to meet all your gastroenterology needs. Some of the services we provide include colonoscopies, upper GI endoscopies, esophageal testing and more. A full list of our available services can be found on the services page. Our Mission: Through the collaborative and compassionate efforts of our board-certified physicians and staff, inSite Digestive Health Care seeks to deliver high quality, cost-effective and patient-centered care for digestive diseases and disorders. Our Vision: inSite Digestive Health Care combines the talent and resources of its medical professionals and support staff to achieve excellence in healthcare delivery. It applies cutting-edge technology and information systems to enhance communication with patients, standardize office procedures, benchmark best practices and demonstrate quality. The organization utilizes the wide spectrum of services available to address gastrointestinal health with a special focus on preventative care. Our Organizational Values: inSite Digestive Health Care is dedicated to providing quality care with P.R.I.D.E. Professionalism Respect for patients, employees, and vendors Innovative healthcare solutions Dedication to patient satisfaction Ethical values guided by integrity and transparency