Job Description

SUPER OPPORTUNITY FOR EXPERIENCED CSR'S $17.00 PER HOUR

MUST HAVE CALL CENTER EXPERIENCE

Must be willing to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnights, and holidays

THIS POSITION IS REMOTE, BUT WILL TRANSITION INTO THE OFFICE WHEN CONDITIONS IMPROVE

• Spend the majority of your day (up to 90% of your shift) working with clients by handling inbound phone calls in a fast-paced environment
• Identify and cross-sell Square products to customers through education on Square's ecosystem
• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
• Connect with sellers to discuss their needs and how Square products can help them start, run and grow their business
• Identify, document, taking ownership of customers' issues seeing problems through to resolution, escalating feature requests.

Required Skills:

• MUST HAVE PREVIOUS CALL CENTER EXPERIENCE
• Excellent communication skills in English
• Proficient computer and data entry skills
• Superb attention to detail
• Excellent time-management skills
• The ability to turn around challenging issues through de-escalation and problem solving

**MINIMUM OF HS DIPLOMA OR GED REQUIRED/ADVANCED DEGREE IS PREFERRED

***MUST HAVE RELIABLE HIGH-SPEED INTERNET ACCESS. ALL EQUIPMENT WILL BE PROVIDED

Company Description

inSync Staffing is a staffing agency supporting over 90 Fortune 500 clients for their national contract needs. Our clients move very quickly in their contract hiring decisions. inSync Staffing is also 100% USA based, you will always be communicating to someone here in the USA!