Job Description

Our people, our culture: This is #InspiroNation HTTPS://YOUTU.BE/SKI-ZDKZZHE

WANT TO BE A FULLY REMOTE AGENT AND USE YOUR OWN EQUIPMENT?

YOU MUST RESIDE IN IDAHO and meet minimum computer, accessories, and internet specs in order to perform the essential position functions. PLEASE ENSURE YOU MEET ALL MINIMUM REQUIREMENTS LISTED BELOW.

Are you looking for a career that offers performance driven incentives to make more money? Then we have some great career opportunities for you at INSPIRO!!!

We offer 2 different positions needing these qualities and skillsets; which one best fits you? Through our application and interview process we will see which position best suites your skills and personal goals. Let Inspiro help launch you into success in your Sales career.

RETENTION REPRESENTATIVE: $14.50-$37.00/ HOUR, FULL TIME (+ $500 NEW HIRE BONUS)

As a RETENTION REPRESENTATIVE you are the GO-TO Call Center Agent to save customer accounts! The customers are looking to disconnect their Dish Network Service…. What will you do to regain their trust and save them as a customer? RETENTION IS A MORE CHALLENGING SALES POSITION, BUT WELL WORTH THE EFFORT WITH THE MONETARY INCENTIVES WE OFFER!!! ARE YOU UP FOR THE COMMITMENT AND CHALLENGE?

OR

INBOUND SALES REPRESENTATIVE: $14.00-$32.00/ HOUR, FULL TIME

As an INBOUND SALES REPRESENTATIVE you will be best positioning DISH Network products and services to potential customers by applying sales methodologies and problem-solving strategies, providing long-term individualized solutions, overcoming any objection and closing all sales with integrity.

TRAINING: 4 weeks of paid classroom and on the job training

HOURS OF OPERATION: 6:00AM-10:00PM PST-7 days a week

Fixed production schedule that will include one weekend shift beginning the 5th week of employment.

PERKS OF EMPLOYMENT*:

• $500 Milestone Bonus – $200 after 90 days and $300 after 120 days
• Highly competitive base hourly rate, PLUS $2/hr attendance incentive, AND an exceptional commission structure
• 40hrs/ week with opportunity for overtime
• AWESOME BENEFITS!!!! Full Medical, Dental, Vision, paid holidays, Life Insurance, LTD, & STD
• Progressive PTO and Cash Out: 1st year= 120 hours, 2nd year= 140 hours, 3rd year= 160 hours, 4+ years= 180 hours earned
• DAY ONE eligibility of 401k investment, with 3% match after 1 year
• Childcare Reimbursement up to $250 monthly after 90 days of employment, available from Jan-June 30th, 2022
• $500 Employee Referral Bonus with no cap
• $25 Internet Stipend per month after 60 days of employment
• 2 paid “You Days”: one earned after 90 days and 120 days
• Discounts up to $600 annually on Dish services for all Employees

*Conditions apply to various benefit eligibility

RESPONSIBILITIES:

• Build quick rapport with new and existing customers using assertiveness and confidence to educate them on the value of being a DISH customer
• Apply sales methodologies and problem-solving strategies to best position DISH’s products and services while providing long-term, individualized solutions to customers and closing all sales with integrity
• Identify customer pain points, overcome objections and create urgency to remove any roadblocks that may prevent the customer from being ready to buy today!
• Apply proven de-escalation skills with any upset or irate customers prior to addressing their needs to ensure a positive customer experience
• Use web-based tools to stay current on industry-wide products, features, and services
• Consistently strive to exceed in all performance standards
• Be receptive to receiving and applying any and all Coaching or Feedback given by the Leadership team
• Other similar and/or related duties as assigned

REQUIREMENTS:

• Commitment to the position as it takes time to learn the in's and outs of products and services offered as well as best strategies of the position to be successful.
• Goal oriented, self-motivated, confident, thick skinned, thorough and tenacious
• Adaptable and flexible to change. Willing to work the shift and hours
• Self-Motivated to successfully exceed goals while consistently striving to be a top performer
• Efficient with navigating and multi-tasking on a desktop computer, using web-based tools to stay current on industry-wide products, features, and services
• 1 year Sales Experience preferred
• High School diploma or GED

THE FOLLOWING ARE COMPUTER/ ACCESSORY/ AND INTERNET REQUIREMENTS TO WORK FROM HOME:

PERSONAL COMPUTER REQUIREMENTS

• Desktop or laptop with Microsoft Windows 10 or 11 (At this time, we CANNOT support Apple/Mac, iOS, Chromebook, Android)
• Less than 7 years old
• Intel or AMD 64-bit processor I5 - 3rd gen processor (quad [4] core processor or better)
• Minimum 8 GB RAM
• USB port dedicated for flash drive use

ACCESSORIES

• ALL ACCESSORIES MUST BE WIRED WITHOUT USE OF ADAPTERS, DOCKS OR DONGLES
• 2 DISPLAY MONITORS, one must be at least 13”, and the other at least 19”
• Web camera
• USB HEADSET, Noise-canceling that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)
• Keyboard and mouse

HOME INTERNET

• Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
• Minimum internet speeds: 40MBPS DOWNLOAD, 5MBPS UPLOAD, PING/ LATENCY UNDER 80MBPS
• Stable internet connection with no packet loss
• Wired Ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
• Prefers that Work at Home agents do not have bandwidth or data caps on Internet usage (caps lower than 250GB are not recommended)

AS A COMPANY WE STRIVE FOR OUR LEADERSHIP TEAM TO BE PROMOTED FROM WITHIN. WE HAVE SEVERAL CAREER PATHS FOR OUR EMPLOYEES TO PURSUE WITHIN OPERATIONS, TRAINING, WORKFORCE, QUALITY ASSURANCE, UPPER LEVEL MANAGEMENT AND MORE!

#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!

A TEAM YOU WANT TO BE A PART OF: HTTPS://YOUTU.BE/QSBLBRG15U8

Inspiro On-site address: 200 W Hanley Ave. Coeur d'Alene, ID 83815

Company Description

Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Coeur d’Alene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver omni-channel solutions that create awesome customer experiences. We have over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries. Our Values -Trust -Excellence -Accountability -Malaskit -Meritocracy -Respect