Job Description
mPulse is looking for an all-star Client Success Manager with a desire to work with “Best in Class” clientele in a fun, fast paced, and challenging environment. This role will work directly with the Product team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies. mPulse Client Success Manager are the in-house experts on how the product works. They own the implementation process from start to finish and provide a quality experience for the client while working with internal teams to do so. As a Client Success employee, you are responsible for onboarding new clients to mPulse, owning the product configuration, product integration and educational training on how to use the platform. The Client Success team has the mission to create customers for life by enabling clients to use our product effectively and confidently. As an employee, you will also have a unique say in what will and will not work for our clients: you will partner with sales, Account Managers, product, engineering and the behavioral data science team to work together in creating an outstanding client experience. *This will be a remote position with options to work in the MN or CA office. BENEFITS Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Paid time off, Bereavement leave, Employee Referral Program, Parking available CULTURE
RESPONSIBILITIES SKILLS, ABILITIES, AND EXPERIENCE: MINIMUM QUALIFICATIONS:
MINIMUM EXPERIENCE:
PREFERRED QUALIFICATIONS:
_*PLEASE NOTE, DUE TO THE REQUIREMENTS OF THIS POSITION, RESPONSES MAY AUTOMATICALLY DISQUALIFY YOU FROM MOVING FORWARD IN THE APPLICATION PROCESS. PLEASE REVIEW MINIMUM QUALIFICATIONS THOROUGHLY BEFORE APPLYING. _ BEHAVIORAL COMPETENCIES:
REQUIREMENTS US Citizen 2 years related experience Experience leading and executing in an implementation process Strong analytical skills to uncover and understand client needs Experience with JIRA or any other ticketing system Comfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organization Ability to understand and communicate technical product requirements Accept a background check to be performed Minimum Bachelors Degree or Equivalent Related Work Experience Knowledge in: Microsoft Office Knowledge in: Microsoft Excel Knowledge in: SQL EQUAL OPPORTUNITY EMPLOYER Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Requisition #ckeogah050yeh0mpxk7jdrwrg