Job Description

COMPANY MISSION AND HIGHLIGHTS:  

mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare’s leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change. 

The Big Know, now part of mPulse Mobile, delivers wellbeing for the streaming age through a modern learning platform and cinematic content created with popular experts. Offering custom and licensable content solutions, The Big Know helps health innovators reach more people and lower costs to serve and improve health outcomes. Combined mPulse’s proven ability to reach and engage vital member populations with The Big Know’s learning expertise and rich media health education experiences, enabling health innovators to deliver personalized conversational experiences in preferred member channels and streaming content formats 

OUR CORE VALUES: 

• Model Integrity and Collaboration 

• Drive Innovation and Thought Leadership 

• Support Decision Making at All Levels 

• Create Value for Clients by Empowering Consumers 

• Improve Customer Experience Through Simple Design 

• Celebrate Success… Often

PURPOSE OF THE ROLE: Business Analyst/Quality Assurance Engineer  

Reporting to Director of Implementations 

Enabling customers to get up and running on our platform quickly and successfully is the first critical factor in our customer’s journey. Most of our clients are able to leverage our platform and capabilities with minimal technical effort. However, in select circumstances, a more customized solution is required to deliver client value. These situations leverage the broad capabilities of the Implementation Team to support the delivery of these custom and bespoke solutions.  In addition, this team will support our products and serve as the technical defense of product.   

Our Implementation Team will work on a large and broad array of technical projects: ETL (to support ingestion of client data into our platform), training/supporting our clients on our SDK and APIs, developing consumer-facing microapps and websites, HTML/email templates, IVR scripts, highly complex “activation” solutions and custom integrations with client source systems such as CRMs and EHRs. The success of this team is measured by how efficiently it is able to onboard clients successfully and deliver these custom solutions.  The Business Analyst/QA Engineer is a unique hybrid role that will contribute to the success of this team by: 

• Gathering and prioritizing requirements 

• Translating conceptual customer requirements into functional requirements and actionable work items in a clear manner that is comprehensible to developers/project team 

• Estimating costs and tracking effort and expense 

• Helping the team adhere to plan and budget 

• Recommending areas for process improvement 

• Making sure that all software, applications, and features released for client implementations are high quality and bug free

DUTIES AND RESPONSIBILITIES: 

Business Analyst Responsibilities 

• Meet with internal stakeholders and customers to obtain and document business and technical requirements 

• Translate requirements into actionable items, including Statements of Work, Change Orders, Jira tickets, user stories, user flows and journeys, etc. 

• Estimate costs for project development and ROI 

• Monitor development hours for billing 

• Track development/project velocity 

• Recommend areas of business process improvement

QA Responsibilities 

• Create test plans and document test cases 

• Perform testing of frontend functionality and workflows via computer and mobile devices 

• Perform backend testing of APIs and microservices via Postman and other software 

• Perform regression testing 

• Ensure product quality is uniformly high and products are release ready 

• Validate reported bugs and document steps to reproduce 

• Create Jira tickets for confirmed bugs to be addressed by developers

SKILLS, ABILITIES, AND EXPERIENCE: 

• Proficient in SQL 

• Strong ideation and conceptual skills 

• Excellent analytical, mathematical, and creative problem-solving skills 

• Excellent listening, interpersonal, written, and oral communication skills 

• Must be detail oriented, organized and able to relay concise feedback within organization 

• Must be a strategic thinker, flexible, self-starter, and possess an entrepreneurial spirit 

• Team player, reliable partner, and collaborative thinker is a must 

• Experience working in a matrixed environment including offshore resources 

• Experience with Excel and other number-crunching software 

• Experience in writing clear, concise and comprehensive test plans and test cases

MINIMUM EXPERIENCE: 

• Bachelor’s Degree in Engineering or Computer Science or related field 

• 1 year of related work experience 

• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development 

• Proven work experience in software quality assurance

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.  

BEHAVIORAL COMPETENCIES: 

• Customer Focused 

• Attention to Detail 

• Strategic 

• Independent Self-Starter 

• Highly Organized 

• Critical Thinker 

• Problem Solver 

• Excellent Communicator 

• Ability to Prioritize 

• Teamwork & Collaboration 

• Multi-Tasker with Strong Sense of Urgency

THE PERKS: 

• Enjoy Flexible PTO and flexible work hours 

• Full Vision, Dental and Healthcare - selected individual premiums paid by mPulse! 

• 401K Program with a 4% match 

• 3 Weeks Paid Maternity/Paternity Leave 

• Weekly team lunches to celebrate victories 

• Paid Parking as well as Car Pooling incentives 

• Laptop fitness stations 

• Ping pong conference table and Foosball 

• Free snacks and drinks

Contact Information: 

mPulse Mobile, Inc. 

Attn:  HR Dept. 

16530 Ventura Blvd, Suite #500 

Encino, CA 91436 

careers@mpulsemobile.com 

(mPulse is an Equal Opportunity Employer) 

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