Job Description

PURPOSE OF THE ROLE: This is a client management role focused on project management, client satisfaction and client retention. This position will be responsible for developing deep relationships within client organizations, implementing mPulse software, and driving ROI for customers. Additionally, this role is responsible for gaining extensive knowledge of client strategy, the decision-making processes, and other internal factors that provide opportunity for revenue growth. *This will be a remote position with options to work in the MN or CA office. BEHAVIORAL COMPETENCIES:

• Attention to Detail
• Independent Self-Starter
• Highly Organized
• Critical Thinker
• Problem Solver
• Excellent Communicator
• Ability to Prioritize
• Team Work & Collaboration
• Multi-Tasker with Strong Sense of Urgency

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or 4 years combination of associates degree combines with related work experience
• 4 years healthcare industry experience
• Demonstrated success in client relationship planning, management, and strategy
• Excellent communication skills and highly collaborative

BENEFITS Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Long term disability leave, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Paid time off, Bereavement leave, Phone/Internet Stipend, Employee Referral Program, Community service programs, Parking available CULTURE

• Enjoy Flexible PTO and flexible work hours
• Full Vision, Dental and Healthcare - all individual premiums paid by mPulse!
• 401K Program with a 4% match
• 3 Weeks Paid Maternity/Paternity Leave
• Weekly team lunches to celebrate victories
• Paid Parking as well as Car Pooling incentives
• Laptop fitness stations
• Ping pong conference table and Foosball

RESPONSIBILITIES DUTIES AND RESPONSIBILITIES:

• Serve as the day-to-day contact for clients 
• Responsible for client satisfaction and account retention
• Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software 
• Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders 
• Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points
• Build strong cross-functional relationships within client accounts
• Identify new business expansion and adoption opportunities
• Create SOWs as needed
• Manage internal resources efficiently to achieve client and company goals
• Serve as Customer Advocate within mPulse (product, billing, etc.)
• Manage client governance with regularly scheduled client meetings
• Understand and share industry trends, competitors, compliance
• Consult on product innovation and improvements
• Lead quarterly business reviews with clients with Strategic Account Director
• Up to 30% travel

SKILLS, ABILITIES, AND EXPERIENCE:

• 5+ years healthcare industry experience
• Demonstrated success in client relationship planning, management, and strategy
• Experience working with healthcare related technologies, data, and software(s)
• Prior experience in cross-functional roles and team collaboration
• Experience in mobile technologies (SMS, email, App, Push Notifications)
• Strong analytical and problem-solving skills
• Expertise in leading client adoption, measurement, and achievement of ROI
• Experience in complex project management
• Excellent organizational skills, ability to multi-task, and self-motivating
• Technical aptitude with ability to adapt, learn quickly, and teach others
• Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.
• Excellent communication skills and highly collaborative

REQUIREMENTS 4 years healthcare industry experience Demonstrated success in client relationship planning, management, and strategy Excellent communication skills and highly collaborative Bachelor’s Degree or 4 years combination of associates degree combines with related work experience Knowledge in: Project Management Knowledge in: Microsoft PowerPoint Knowledge in: Strategic Planning Knowledge in: Business Strategy & Analysis Knowledge in: Salesforce software Knowledge in: Microsoft Excel EQUAL OPPORTUNITY EMPLOYER Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Requisition #ckg2wr2ps8ioq0omvex8isv3b