Job Description

The key accountabilities for this role are, but not limited to;

• Global ambassador program support
• Global AI platform marketing support
• Customer voice/advocacy support

Specific responsibilities:

• Work closely with internal teams to deliver product marketing needs and sticking to timelines laid out by producers.

• Support the Head of Marketing and Marketing Manager in executing the overall marketing strategy.

• Bring new initiatives and ideas to enhance marketing plans for our AI platform serving 100K + internal employees.

• Take ownership of projects, actively seek opportunities to improve our marketing efforts, and enhance workflow processes.

• Regularly research and arrange new contents for the Hive (Marcel’s peer to peer learning platform), identifying new educational and informative content pieces to engage users.

• Work with Marketing Manager to assist with customer research and feedback delivery to our internal teams.

• Support the marketing team with detailed notes/connecting of dots for all meetings attended.

• Work with Marketing Manager to update admin docs such as ambassador points tracker, retro roadmap, NHO decks, etc .

• Work with Marketing Manager on communications and engagement for the Marcelerators/ambassadors/customers and the channels we use to contact them

• Work with Marketing Manager on asset creation, support queries, and ad hoc request from our Marcelerators/ambassadors/customers.

• Create a sense of culture and belonging on the Marcel and ambassador teams .

• Deliver monthly email metrics and other reporting needs in a timely manner.

• Keep data, growth, and customer first mentality with all internal and external communications.

• Ensure a sound understanding of, demonstrate commitment to and comply with all legislation & Publicis Groupe Policies e.g., Janus, GSO and IT policies, etc.

• Actively develop and maintain relationship with entire Partnerships and Engagement team, ambassadors group, as well as internal Marcel team.

• Actively maintain communication and behaviour standards that foster a culture of strong customer and service excellence for everyone person you speak to and connect with

Qualifications

Good to have skills :

• Willing to learn and grow by partnering with others
• Technology savvy and willing to troubleshoot technological issues
• Ability to work in the unknown and collaborate efficiently with internal and external parties
• Strong organizational skills, coupled with a meticulous mindset, to develop smooth workflows and effectively organize documents.

Must have skills:

• Degree in marketing, advertising, or a related field.
• Minimum of 2 years of working experience in a similar role
• Attention to detail
• Strong time management skills and delivering work in a timely manner
• Strong independence and ownership to ensure effective collaboration and work delivery across teams in different time zones.
• Understanding in Microsoft Suite, LionBox, Confluence, AirTable, Miro, Power BI
• Communication, presentation, and writing skills to keep everyone on the team as well as our customer in the know of happenings
• Customer-first focused (employees AKA Marcel users)

Attributes/behaviours

• Genuine enthusiasm to work in a busy environment
• Proactive attitude and willingness to solve problems
• Ability to remain composed under pressure and thrive in a fast-paced environment.
• Exceptional customer service experience
• You love learning and see this as a fantastic opportunity to expand your knowledge and skills
• Demonstrate admiration, respect, and trust for team members and acknowledges their contribution to the overall work

Demonstrate proactiveness by consistently thinking ahead, identifying potential challenges, and raising thoughtful questions without the need for constant supervision or hand-holding.

Additional Information

All your information will be kept confidential according to EEO guidelines.