Job Description

Job Description TITLE: BUSINESS ANALYST (VOICE PROJECT)

LOCATION: REMOTE

DURATION: 3 MONTHS (POSSIBILITY OF EXTENSION)

JOB DESCRIPTION

TOP REQUIRED SKILLS:

Experience as a Business Analyst supporting telephony/voice related IT projects

Responsibilities:

Work on the moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement

Have detailed knowledge of the architecture, call flows, and optimal configurations of telephony solutions

Design and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customers

Identify and problem solve for connectivity, call quality, ancillary equipment issues, and other problems that prevent an optimal experience for advocates and customers

Create and maintain thorough, up-to-date, functional and technical systems documentation for projects, design, customization and maintenance actions taken

Create and maintain thorough, up-to-date training documentation, and deliver 1:1 or group training sessions

Design, execute, manage and document test plans. Take appropriate actions to address defects

Act as a thought leader for the team for all telephony solutions

Work with technologies that include, but are not limited to, Cisco Call Manager, Contact Center Express, Calabrio, voice gateways, Wireless LAN, routing, switching, VPN, Firewalls.

REGARDS,

DARAM

TALENT ACQUISITION RECRUITER

MATCHPOINT SOLUTIONS | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

Phone: +1 925-361-2638

Qualifications TITLE: BUSINESS ANALYST (VOICE PROJECT)

LOCATION: REMOTE

DURATION: 3 MONTHS (POSSIBILITY OF EXTENSION)

JOB DESCRIPTION

TOP REQUIRED SKILLS:

Experience as a Business Analyst supporting telephony/voice related IT projects

Responsibilities:

Work on the moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement

Have detailed knowledge of the architecture, call flows, and optimal configurations of telephony solutions

Design and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customers

Identify and problem solve for connectivity, call quality, ancillary equipment issues, and other problems that prevent an optimal experience for advocates and customers

Create and maintain thorough, up-to-date, functional and technical systems documentation for projects, design, customization and maintenance actions taken

Create and maintain thorough, up-to-date training documentation, and deliver 1:1 or group training sessions

Design, execute, manage and document test plans. Take appropriate actions to address defects

Act as a thought leader for the team for all telephony solutions

Work with technologies that include, but are not limited to, Cisco Call Manager, Contact Center Express, Calabrio, voice gateways, Wireless LAN, routing, switching, VPN, Firewalls.

REGARDS,

DARAM

TALENT ACQUISITION RECRUITER

MATCHPOINT SOLUTIONS | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

Phone: +1 925-361-2638

Additional Information All your information will be kept confidential according to EEO guidelines.