Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Helpdesk Support Technician L1 Sunnyvale, CA & L1 Lodi, CA

M

matchpoint solutions

Helpdesk Support Technician L1 Sunnyvale, CA & L1 Lodi, CA

Lodi, CA
Full Time
Paid
Similar Jobs
  • Responsibilities

    Job Description

    TITLE: HELPDESK SUPPORT TECHNICIAN

    DURATION: 6-12 MONTHS (ONSITE ROLE)

     

     

    SUNNYVALE:

    One Headcount 6 + Months Helpdesk L1 Tech_ _

     

    LODI:

    Two Headcount L1 Helpdesk 

     

    L1 JD

    • Excellent communication and interpersonal skills. 
    • Critical thinker; must be analytical and have strong problem-solving abilities 
    • Ability to follow runbooks and SOPs and work in Active Directory 
    • Must have a strong technical knowledge of Windows 10 and Mac OS, printers 
    • General understanding and troubleshooting skills with VoIP systems and network printing issues. 
    • Working knowledge of current operating systems and standards 
    • Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk on call as needed.
    • Creating customer incident in Service Desk. 
    • Ability to provide networking and WIFI support. 
    • Ability to assist clients with hardware and software support via telephone. 
    • Coordinate with team to ensure rapid response times and follow-up with customers. 
    • Provide technical support to end users on a variety of issues partnering with cross functional teams. 
    • Identify, research and resolve technical problems, escalate to higher support as necessary. 
    • Respond to telephone calls, emails and personnel requests for technical support and document priority in ticketing system.. 
    • Document, track and monitor the problem to ensure a timely resolution.

     

     

    REGARDS,

    DARAM

    TALENT ACQUISITION RECRUITER

    MATCHPOINT SOLUTIONS | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

    Phone: +1 925-361-2638

     

  • Qualifications

    Qualifications

    TITLE: HELPDESK SUPPORT TECHNICIAN

    DURATION: 6-12 MONTHS (ONSITE ROLE)

     

     

    SUNNYVALE:

    One Headcount 6 + Months Helpdesk L1 Tech_ _

     

    LODI:

    Two Headcount L1 Helpdesk 

     

    L1 JD

    • Excellent communication and interpersonal skills. 
    • Critical thinker; must be analytical and have strong problem-solving abilities 
    • Ability to follow runbooks and SOPs and work in Active Directory 
    • Must have a strong technical knowledge of Windows 10 and Mac OS, printers 
    • General understanding and troubleshooting skills with VoIP systems and network printing issues. 
    • Working knowledge of current operating systems and standards 
    • Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk on call as needed.
    • Creating customer incident in Service Desk. 
    • Ability to provide networking and WIFI support. 
    • Ability to assist clients with hardware and software support via telephone. 
    • Coordinate with team to ensure rapid response times and follow-up with customers. 
    • Provide technical support to end users on a variety of issues partnering with cross functional teams. 
    • Identify, research and resolve technical problems, escalate to higher support as necessary. 
    • Respond to telephone calls, emails and personnel requests for technical support and document priority in ticketing system.. 
    • Document, track and monitor the problem to ensure a timely resolution.

     

     

    REGARDS,

    DARAM

    TALENT ACQUISITION RECRUITER

    MATCHPOINT SOLUTIONS | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

    Phone: +1 925-361-2638

     

    Additional Information

    All your information will be kept confidential according to EEO guidelines.