Product Specialist – Systems and AIOps Build (remote during Covid-19 & onsite thereafter)
Job Description
ROLE: PRODUCT SPECIALIST
LOCATION: SAN RAMON OR SACRAMENTO, CA (REMOTE DURING COVID-19 & ONSITE THEREAFTER)
DURATION: 12 MONTHS (LIKELY TO EXTEND TO 24 MONTHS)
START DATE WILL BE MID-AUGUST
JOB DESCRIPTION
PRODUCT SPECIALIST – SYSTEMS AND AIOPS BUILD
The IT Operations Tools team is responsible for the implementation and support for “Client’s” monitoring tools for network, systems and applications. Primary users of these tools are “Client’s” ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).
“Client” is implementing a new monitoring framework to support Network, Systems, and AIOps/ML. The monitoring framework will be used to a limited scope of the “Client” network and systems in 2020, with additional scope being added in 2021. In entirety, there are in excess of 15,000 network devices and 7,500 servers that will be monitored. This position will report to the Supervisor, IT Operations Tools, and be part of his team performing the implementation.
The successful candidate must have a strong understanding of system monitoring and event management technologies associated with large scale enterprise environments. They should have a wide variety of knowledge related to managing server equipment across a range of vendors (e.g. Windows, Linux) using enterprise class monitoring tools.
RESPONSIBILITIES
The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.
Installation and Configuration of system monitoring and AIOps tools.
Administration – Monitor the general health of the system.
Meet with System and application owners for new monitoring requirements.
Provision monitoring for system related devices (e.g. servers, physical/virtual/appliances)
Configure tool integration with Remedy, APM, SCOM.
Provide client support and training.
Project Issue Support – provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches and hotfixes.
Vulnerability Management – Review and install new patches on servers.
Transition Project / Build over to the Operations Team
REQUIRED SKILLS / EXPERIENCE
DESIRED SKILLS / EXPERIENCE
REGARDS,
DARAM
TALENT ACQUISITION RECRUITER
MATCHPOINT SOLUTIONS | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568
Phone: +1 925-361-2638
Qualifications
ROLE: PRODUCT SPECIALIST
LOCATION: SAN RAMON OR SACRAMENTO, CA (REMOTE DURING COVID-19 & ONSITE THEREAFTER)
DURATION: 12 MONTHS (LIKELY TO EXTEND TO 24 MONTHS)
START DATE WILL BE MID-AUGUST
JOB DESCRIPTION
PRODUCT SPECIALIST – SYSTEMS AND AIOPS BUILD
The IT Operations Tools team is responsible for the implementation and support for “Client’s” monitoring tools for network, systems and applications. Primary users of these tools are “Client’s” ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).
“Client” is implementing a new monitoring framework to support Network, Systems, and AIOps/ML. The monitoring framework will be used to a limited scope of the “Client” network and systems in 2020, with additional scope being added in 2021. In entirety, there are in excess of 15,000 network devices and 7,500 servers that will be monitored. This position will report to the Supervisor, IT Operations Tools, and be part of his team performing the implementation.
The successful candidate must have a strong understanding of system monitoring and event management technologies associated with large scale enterprise environments. They should have a wide variety of knowledge related to managing server equipment across a range of vendors (e.g. Windows, Linux) using enterprise class monitoring tools.
RESPONSIBILITIES
The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.
Installation and Configuration of system monitoring and AIOps tools.
Administration – Monitor the general health of the system.
Meet with System and application owners for new monitoring requirements.
Provision monitoring for system related devices (e.g. servers, physical/virtual/appliances)
Configure tool integration with Remedy, APM, SCOM.
Provide client support and training.
Project Issue Support – provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches and hotfixes.
Vulnerability Management – Review and install new patches on servers.
Transition Project / Build over to the Operations Team
REQUIRED SKILLS / EXPERIENCE
DESIRED SKILLS / EXPERIENCE
REGARDS,
DARAM
TALENT ACQUISITION RECRUITER
MATCHPOINT SOLUTIONS | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568
Phone: +1 925-361-2638
Additional Information
All your information will be kept confidential according to EEO guidelines.