Business Analyst (Voice Project) - telephony/voice
Job Description
TITLE: BUSINESS ANALYST (VOICE PROJECT)
LOCATION: REMOTE
DURATION: 3 MONTHS (POSSIBILITY OF EXTENSION)
JOB DESCRIPTION
TOP REQUIRED SKILLS:
Experience as a Business Analyst supporting telephony/voice related IT projects
Responsibilities:
Work on the moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement
Have detailed knowledge of the architecture, call flows, and optimal configurations of telephony solutions
Design and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customers
Identify and problem solve for connectivity, call quality, ancillary equipment issues, and other problems that prevent an optimal experience for advocates and customers
Create and maintain thorough, up-to-date, functional and technical systems documentation for projects, design, customization and maintenance actions taken
Create and maintain thorough, up-to-date training documentation, and deliver 1:1 or group training sessions
Design, execute, manage and document test plans. Take appropriate actions to address defects
Act as a thought leader for the team for all telephony solutions
Work with technologies that include, but are not limited to, Cisco Call Manager, Contact Center Express, Calabrio, voice gateways, Wireless LAN, routing, switching, VPN, Firewalls.
REGARDS,
DARAM
TALENT ACQUISITION RECRUITER
MATCHPOINT SOLUTIONS | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568
Phone: +1 925-361-2638
Qualifications
TITLE: BUSINESS ANALYST (VOICE PROJECT)
LOCATION: REMOTE
DURATION: 3 MONTHS (POSSIBILITY OF EXTENSION)
JOB DESCRIPTION
TOP REQUIRED SKILLS:
Experience as a Business Analyst supporting telephony/voice related IT projects
Responsibilities:
Work on the moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement
Have detailed knowledge of the architecture, call flows, and optimal configurations of telephony solutions
Design and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customers
Identify and problem solve for connectivity, call quality, ancillary equipment issues, and other problems that prevent an optimal experience for advocates and customers
Create and maintain thorough, up-to-date, functional and technical systems documentation for projects, design, customization and maintenance actions taken
Create and maintain thorough, up-to-date training documentation, and deliver 1:1 or group training sessions
Design, execute, manage and document test plans. Take appropriate actions to address defects
Act as a thought leader for the team for all telephony solutions
Work with technologies that include, but are not limited to, Cisco Call Manager, Contact Center Express, Calabrio, voice gateways, Wireless LAN, routing, switching, VPN, Firewalls.
REGARDS,
DARAM
TALENT ACQUISITION RECRUITER
MATCHPOINT SOLUTIONS | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568
Phone: +1 925-361-2638
Additional Information
All your information will be kept confidential according to EEO guidelines.