Job Description

• Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
• Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
• Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
• Operate the shared email inbox(es) to assure organization, delegation and timely responses
• Process intercompany air freight orders in support of customer escalations including cross-region communications, local supply coordination and preparation of necessary paperwork from start to finish
• Support customer inquiries and direct leads to the appropriate member of the sales team
• Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
• Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
• Facilitate routine order/delivery issues and customer complaints including entering RMAs, replacement orders, credit and debit memos
• Research and resolve customer billing/payment discrepancies as requested by Finance
• Apply Delegation of Authority for appropriate approvals of orders, credits, samples, etc.
• Responsible for managing the relationship with customer replenishment to include processing orders, prompt resolution of any issues which may arise (coordinating solutions/communications with sales team), and works to strengthen customer relationship with regular, and accurate communication.
• Identifies and implements creative solutions to resolve issues which may negatively impact any aspect of the order and or delivery.
• Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries.
• Work with International Logistics/Procurement to re-direct containers for optimized inbound timing.
• Monitor inbound customer orders to ensure accuracy of pricing, quantities, and delivery information is correct.
• Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement

Qualifications

Work experience : 3+ years in customer service experience in an office setting

Education: Bachelor’s degree in related field preferred or equivalent education or experience in similar role

Other:

• Strong written and verbal communication skills
• Ability to work in an interruption-prone environment
• Ability to work in fast paced environment
• MS Office (Word, Excel, PowerPoint, Outlook)
• SAP knowledge preferred
• Customer focus and team player
• Well organized, detail oriented, accountable, and responsible
• Energetic presence, self-starter
• Ability to prioritize and manage time effectively
• High level of customer proximity/orientation

Additional Information

Benefits we offer:

• An innovative, vibrant and agile culture
• Growth opportunities in a globally successful and dynamic business on a growth trajectory
• Up to three (3) weeks of paid time off beginning your first year
• Twelve (12) company paid holidays per year
• Medical, dental, vision, Life/AD&D, Short- and Long-Term Disability, Identity Theft and Legal Protection plan options
• medmix Employee Savings Plan / 401k with 100% employer match up to 6% of your annual base salary
• Eligible to receive additional non-elective 401k contributions on a quarterly basis
• Health Savings Account with dollar-for-dollar matching based on coverage level
• Employee Assistance, Health and Wellness Program
• Flexible working hours and hybrid on-site/home office model
• Access to a wide range of discounts on shopping, entertainment and lifestyle

medmix is an equal opportunity employer, committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!

All information will be kept confidential according to EEO guidelines.