Job Title: Member Services Representative
Location: Omaha, NE (90th St.)
Company: [Your Company Name]
Job Type: Full-Time / Part-Time
About Us:
At [Your Company Name], we are dedicated to providing exceptional service and support to our members. Our commitment to excellence and a positive member experience is at the heart of our mission. We are looking for a passionate and motivated Member Services Representative to join our team at our Omaha location.
Position Summary:
As a Member Services Representative, you will be the first point of contact for our members, providing them with information, support, and assistance related to our products and services. Your primary goal will be to ensure that every member has a positive experience and feels valued. You will handle inquiries, resolve issues, and maintain strong relationships with our members.
Key Responsibilities:
- Serve as the primary point of contact for members, addressing inquiries, providing information, and resolving issues promptly and effectively.
- Assist members with account management, including account setup, updates, and inquiries about transactions or products.
- Maintain a thorough knowledge of company services, products, policies, and procedures to provide accurate information.
- Foster relationships with members to promote retention and engagement, ensuring a high level of member satisfaction.
- Handle member complaints and concerns with empathy and professionalism, seeking solutions to meet their needs.
- Coordinate with other departments to resolve member issues and escalate serious concerns as necessary.
- Accurately document member interactions and transactions in the system for records and reporting.
- Participate in team meetings and training sessions to improve overall service delivery.
- Contribute to creating a welcoming and friendly environment for all members and visitors.
- Uphold confidentiality and security standards in handling member information.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Previous experience in customer service or a related field preferred.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Proficient in using computer systems and software; experience with CRM tools is a plus.
- A positive attitude and a strong desire to help others.
- Ability to work flexible hours, including evenings and weekends if necessary.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- A supportive and collaborative team environment.
- Ongoing training and professional development programs.
How to Apply:
If you are passionate about providing outstanding service and are excited about the opportunity to join our team, please submit your resume and a cover letter to [Your Email Address] with the subject line "Member Services Representative Application - Omaha."
[Your Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply.
Application Deadline: [Insert Deadline]
We look forward to hearing from you!