Firm Information Reed Smith is a global relationship law firm with more than 1,700 lawyers in 30 offices throughout the United States, Europe, Asia and the Middle East. Founded in 1877, the firm represents leading international businesses, from Fortune 100 corporations to mid-market and emerging enterprises. Its lawyers provide litigation and other dispute resolution services in multi-jurisdictional and other high-stakes matters; deliver regulatory counsel; and execute the full range of strategic domestic and cross-border transactions. Reed Smith is a preeminent advisor to industries including financial services, life sciences, health care, advertising, entertainment and media, shipping and transport, energy and natural resources, real estate, manufacturing, technology, and education. For more information, visit reedsmith.com. Position Summary Reed Smith is looking for a Deskside Support Intern in our Pittsburgh office to assist in providing general and second level application and hardware support to end users. This includes Deskside and walkaround support, as well as informal and one-on-one training. We will consider students from all majors who have a desire to develop a career path in technology. Must be able to work 40 hours per week during regular business hours. Must be punctual and reliable. Additionally, access to our U.S. offices will be limited to personnel who are fully vaccinated from COVID-19. If you believe that you require an accommodation to this policy because of a medical, religious or other reason, please let us know at the time of your interview so that a reasonable accommodation can be discussed. Essential Functions Provide deskside support on various applications, including MS Office Suite, Windows, iManage Worksite, Elite 3E, Intranet, voicemail/Unified Messaging, email, and proprietary applications Provide deskside support on various hardware, including desktops, laptops, monitors, printers, telephones, SmartPhone devices, dictation devices, and other peripherals. This includes preparation and installation of laptops and desktops and working with vendors to maintain/fix equipment. Installation of pre-approved software and hardware. Provide second level support on issues escalated from the IT Help Desk. Escalate problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary. Assist with information gathering, communication, or as requested in the resolution of escalated problems. Maintain required recordkeeping, including log-in issues into the call tracking database, reporting accurate time, keeping an updated activity log, maintaining equipment database and inventory and anything else as directed. Report unusual, alarming, or recurring problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary. Maintain working knowledge of all Firm deployed applications. Maintain distribution pool of loaner laptops and other equipment. Assist in system related maintenance as requested, and provide assistance in testing new or upgraded applications. Set up videoconferences and presentations for the local office. Special projects as requested by the Site Supervisor, Regional Operations Manager or Director of IT Operations. Requirements Condition of Employment: All personnel designated as office-based, hybrid or flexible under the Firm's Flexible Work Policy are required as a condition of their employment to have had the initial series of COVID-19 vaccinations, meaning either two doses of Pfizer or Moderna or one dose of Johnson & Johnson. This policy applies to all U.S. partners and employees, regardless of full-time, part-time, temporary, exempt, non-exempt, or any other status or classification. If you believe that you require an accommodation or exemption to this policy because of a medical, religious or other reason, please discuss with the recruiter so that a reasonable accommodation can be considered. Education: Bachelor's Degree or working towards a Bachelor's Degree in any major field of study. Skills: Strong PC, Windows, and applications knowledge. Excellent communication (written and verbal) and interpersonal skills. Ability to maintain a customer-service focus and attitude at all times. Other Supervisory Responsibilities: None. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc. Typical Physical Demands: Manual dexterity sufficient to operate standard office equipment. May require lifting up to 35 pounds. Typical Mental Demands: Able to deal with stress associated with fast-paced work environment. Multiple priorities/tasks. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels. Working Conditions: Works in typical office setting. Occasionally called upon to work hours in excess of your normal daily schedule. Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401 (k) plan. Reed Smith is an Equal Opportunity Employer. Reed Smith's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, age, national origin, sexual orientation, gender identity and/or expression, disability, veteran's status, or any characteristic protected by law. As a firm, we adhere to and promote equal employment opportunity for all. Reed Smith provides reasonable accommodations for persons with disabilities, including in the application and interview process. Qualified candidates only. No search firms. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.