Job Description

Balt USA is headquartered in Irvine and has been a global leader in innovation of novel products for the interventional access and treatment of neurovascular diseases. The Customer Service/Inside Sales Representative responsibilities will include customer service support and activities and order processing and invoicing.

JOB RESPONSIBILITIES

• Customer Service support to include, but not be limited to
• Answering incoming customer calls, emails and/or faxes
• Processing OUS / ROW orders
• Processing customer orders
• Confirming order accuracy
• Processing sales orders and distributing to fulfillment team
• Processing customer order confirmations
• Customer Follow up
• Processing Proforma Invoice and customer follow up
• Coordinating and allocating inventory with Warehouse/Production
• Processing Commercial Invoice and all logistical documentation
• Coordinating Freight Forwarders
• Submitting all order, logistical and Quality documents to customer
• Processing Inventory Returns in Sage/ RA Log Maintenance
• Issuing RA numbers
• Expirations and Exchanges

QUALIFICATION REQUIREMENTS

• Experience in clerical, administrative, corporate environment
• Skilled in computer keyboard, experienced in multiple corporate processing systems
• Experience in Customer Service field, ERP processing preferred
• Some Accounting or Bookkeeping experience, a plus
• 3 years Customer Service in Medical Device (preferred), 1 to 2 years of international experience
• High School diploma
• Efficient and accurate processing of customer requests
• Ability to effectively articulate and communicate with customers, management and employees, in both verbal and written communications
• Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
• Good general math skills
• Able to handle multiple tasks effectively and consistently meet deadlines
• Maintaining confidentiality of all sensitive matters
• Attention to detail, able to work autonomously